my account has expired

I contacted reckon 2 months ago to advise them I need to change to monthly rather than yearly licence. I was told that it would automatically change over at the expiration of my yearly licence and I didn't need to do anything else. I have come to work to reconcile on the weekend and I can't access my account. It says my account has expired. I have tried calling Reckon but it is closed for the weekend. How can I get access urgently? Thank you.