My book has disappeared after an overseas trip!

  • 1
  • Question
  • Updated 3 years ago
I have been away overseas for about 5 weeks. I logged into Reckon One today for the first time since early January and my book has completely disappeared. Any ideas on where I might find it?
Photo of Christina Echols

Christina Echols

  • 102 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Christina Echols

Christina Echols

  • 102 Points 100 badge 2x thumb
OK - the book is still there, but it has been deactivated. Any ideas on how to make it active again??
Photo of Christina Echols

Christina Echols

  • 102 Points 100 badge 2x thumb
I thought I re-activated the book, but I'm not able to add any items, invoices, etc. or make any edits. It is like it is a read only book. I can't download my bankfeed either.
Photo of Rav

Rav, Community Manager

  • 91,926 Points 50k badge 2x thumb
Hi Christina,

Really sorry to hear you're having trouble, we've just checked out your subscription on our end and everything looks pretty good.

Have you logged in as another user? ie. a user with lower permission level than the owner/master user?

Let me know

Cheers
Rav
Photo of Luke

Luke

  • 60 Points
I am having the same problem. The book disappeared and then I found it deactivated... I worked out how to reactive it but it is still read only, I can't do anything! 
Photo of Rav

Rav, Community Manager

  • 91,926 Points 50k badge 2x thumb
Hi Luke,

If you're still not up and running yet, please give us a buzz at 1300 RKN ONE and we'll take a closer look at this for you

Cheers
Rav
Photo of Christina Echols

Christina Echols

  • 102 Points 100 badge 2x thumb
Wait 24 hours - it took about a day to actually reactivate after I had hit the button.
Photo of Rachelle Mills

Rachelle Mills

  • 70 Points
I am having the same trouble but I can't find where to reactivate the book - would you mind telling me how to reactivate. Cheers Rachelle
(Edited)
Photo of Rav

Rav, Community Manager

  • 91,926 Points 50k badge 2x thumb
Hi Rachelle,

On the book selection screen, use the filter to change to the 'Expired/Deactivated' option. You'll be able to reactivate from there.

Before that though, can you please give our Reckon One team a call on the number above so we can collate your example/case.

Cheers
Rav
Photo of Rachelle Mills

Rachelle Mills

  • 70 Points
Thankyou I found this now - I wasn't easy to click on this option - will see how long it actually takes to reactivate as the file is still in read only now
(Edited)