My mouse keeps jumping when I try to click on the icons on the Home page. I have a 64 bit processor.

Home page, mouse jumps and won't let me click on the icons.

Angelika Weber

90 Points

Posted 5 years ago

5 years ago

Kevin Russell, Accredited Partner

52,916 Points

Might be time to change your mouse

5 years ago

Mirko, Alum

34,812 Points

Sounds very strange Angelika. Have you tried to use another mouse or any other troubleshooting to try and isolate the cause of the issue? What version of Accounts are you using? Which Operating System? ^mirko

5 years ago

Anne Bell

142 Points

Mine does the same. Hit the shift key and then the tab and that works. Someone else gave me hint some time ago.

1 person likes this

5 years ago

Rosa Zardo-slater

80 Points

I have had the problem too since the new update, and I use Google chrome. Very annoying, as you have to be extremely careful when clicking on something, as invariably it ends up being another name, either 3 above, or 3 below the one you want.

5 years ago

Kevin Russell, Accredited Partner

52,916 Points

Can you try another browser?

1 person likes this

5 years ago

Mirko, Alum

34,812 Points

With Chrome it might also be worth checking if there are any Video Card drivers available. New version of Chrome has made some changes with impact video performance. See my last post in this tread which also links to a Google Support note: https://community.reckon.com.au/reckon/topics/a-problem-with-chrome-browser

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My mouse keeps jumping when I try to click on the icons on the Home page. I have a 64 bit processor.

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