My payment summary RESC amount does not match my reports. The reports are correct? How do I fix the
Debbie_7630441
Member Posts: 7 ✭
Reckon accounts hosted edition 2015
0
Comments
-
Hey Debbie have a look through these and let me know how you go.
https://community.reckon.com/reckon/topics/eofy-faq
https://community.reckon.com/reckon/topics/is_there_a_link_you_can_send_me_on_the_step_by_step_proce...
Cheers,
Mirko
0 -
Thanks but the links do not help. I have the first 2 months of Super salary sacrifice missing from the total RESC? Nothing has changed during the year, so why is the total amount not shown?
0 -
Hi Debbie - Knowledge base item kb3621 will work if you follow those instructions as I had to do this last Friday to correct a similar problem. You will find this here:
http://kb.reckon.com.au/issue_view.asp?ID=3621 John G
0 -
Hi Debbie. My solution might be for a different problem than you are experiencing as mine related to a greater amount appearing on the Payment Summary, whereas you seem to have it the opposite way around. Is it possible that the payroll item was changed after the year started? Here is what I would be doing for all affected employees:
1. Run the report as detailed in kb3621 to identify the affected employees
2. Edit each affected pay by unlocking the pay, but before you make any changes, ensure you note down the current net pay amount and the amount of tax deducted.
3. Delete the problem Salary Sacrifice Super item from the pay then reinsert the same item - this refreshes the pay.
4. Ensure that neither the tax amount nor the net pay amount has changed. If it does, it could be because the refreshing has now caused the correct tax treatment of the item to have "been discovered". If that happens, you will need to change the tax figure back to what it was. If you are not sure what just happened, you can cancel your editing and start it again.
5. Save the pay and run your reports again and hopefully they will be OK now.
John G
1 -
Thanks John, I had the same issue with Sal/Sac. Would never have thought it could be so simple to fix and it was that easy. Rebecca N
0 -
What wonderful news Rebecca. I am pleased that you have had success with this solution and, it seems, so easy at that . John G1
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community