my payroll has been deleted

Emma_8684249
Emma_8684249 Member Posts: 1
I opened my Reckon Accounts plus 2013 and it came up with a box saying that the tax tables aren't up to date, and because of that the payroll would be deleted. does anyone know how to get this back ??

Comments

  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited July 2020
    Hi Emma.  The simplest way to get it back is to upgrade to the current version.  If you have been still able to use your 2013 version, according to discussions in the Community earlier today, this must mean that you have a full version.  However that version will only allow you to input data for a 3 year period, after which it will be read only.  You must be getting very close to that date.  I can only assume at the moment that you must be manually amending the tax each pay, because as I understand it, you are not able to get program updates without paying something each year, which means that you must be stuck with the tax tables which applied from July 2014.
    John L G
  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited August 2018
    Hi Emma,

    We have found that the Windows 10 Anniversary Update has been effecting some users and it's causing this problem. For now it has just disabled the payroll function in your file. It won't delete any information.

    Please try uninstalling and reinstalling the program to fix the issue.

    I hope this helps.

    Luke.