My Reckon accounts is emailing out old invoices, how do I stop it doing it?

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  • Updated 12 months ago
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Kathleen Thompson

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Posted 12 months ago

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Toni

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Are the invoice sitting in the "To Send"  - if so you will need to go into each invoice and untick the "to be emailed" - this is the only way it would be sending out old invoices - Hope this helps :-)
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Rav, Community Manager

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Hi Kathleen,

Are you able to give us a bit more information on this, is this happening on all invoices you're sending out or only selected members on your list?

Do you see these old emails in the Send Forms list? 
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Kathleen Thompson

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Only sending to random customers, it happened once before and then stopped.  Some of the invoices were over five years old.
I will check the send forms list , thanks for the suggestion.