My Reckon accounts is emailing out old invoices, how do I stop it doing it?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Photo of Kathleen Thompson

Kathleen Thompson

  • 80 Points 75 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Toni

Toni

  • 2,006 Points 2k badge 2x thumb
Are the invoice sitting in the "To Send"  - if so you will need to go into each invoice and untick the "to be emailed" - this is the only way it would be sending out old invoices - Hope this helps :-)
Photo of Rav

Rav, Community Manager

  • 49,602 Points 20k badge 2x thumb
Hi Kathleen,

Are you able to give us a bit more information on this, is this happening on all invoices you're sending out or only selected members on your list?

Do you see these old emails in the Send Forms list? 
Photo of Kathleen Thompson

Kathleen Thompson

  • 80 Points 75 badge 2x thumb
Only sending to random customers, it happened once before and then stopped.  Some of the invoices were over five years old.
I will check the send forms list , thanks for the suggestion.