My Reckon file has disappeared

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  • Question
  • Updated 10 months ago
  • Answered
I logged into my Reckon Hosted earlier today to perform payroll with no issues, however I went to log on about 20 minutes ago and my accounts files have completely disappeared. I login and get the option to either start a new file or load an existing one, but there are no files - just emply folders. Obviously I can't do anything without them. HELP!! Is the whole system down, or is it just me? 
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Annette Tainsh

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  • Very concerned

Posted 10 months ago

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Kevin Russell, Accredited Partner

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Has the renewal date passed? Files are taken down pretty quickly if the bill isnt paid
(Edited)
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John Graetz

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Usually in such cases Keven, there will be a message which says "your account has expired".  If that is the message, you have identified the problem.
John L G
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Rav, Community Manager

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Hi Annette,

Having no files at all available to select is a rather strange problem. Can you please give us a call on 1300 799 150 when you've got a chance today so we can investigate this further
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Annette Tainsh

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Stranger again... my files have reappeared. I just logged in to see if there was any change, and everything was just back. I've had this happen once before after a data migration, and my files had to be manually restored hence why I asked the question. Thanks Kevin, John  & Rav - answer, no my account was definately current. I was able to log in and the folder for the Backup drive was there, but no files, and no Q drive. 
As stated though, everything is back now so I will just keep an eye on things and if it happens again I'll give customer service a call. 
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Kevin Russell, Accredited Partner

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Unfortunately John there is no way for the file owner to check anything. Its a serious drawback of all online software. I commend to you the story of Mint.
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Anita King

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My reckon has done exactly the same thing.
so i backed up from my usb and now critical error is coming up and must close immediately.!!!  I cannot enter anything on my pages..... what is going on I have work to do, this has never happened before i have been on hold with tech for 10 mins 
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Anita King

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Hmmm   so now it is working what is going on.  This is exactly the same as happened to Annette.
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Anita King

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oh wow now nothing... keeps freezing up  and the error message comes up when it unfreezes.  Could you please help me 
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Rav, Community Manager

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Hi Anita,

I've just responded to your other thread.

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