My reckon mobile has decided not to accept my STP entries for the last 3 weeks. Any reason why please?

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My reckon mobile has decided not to accept my STP entries for the last 3 weeks. Can anyone tell me why when nothing has changed as my staff are aid conistent amounts?
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Jeff Dudgeon

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Posted 2 months ago

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Rav, Community Manager

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Hi Jeff,
What is the error message you have received for your last 3 submissions which have returned an 'Error' status from the ATO?

Open the submission and click on the message within to get a full detailed response.
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Jeff Dudgeon

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Thanks for your response. It just says declined by ATO. When I click it say review and adjust. No other reason
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Rav, Community Manager

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Hi Jeff,
Click on the 'Review' button and a full message will display.
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Jeff Dudgeon

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Thanks Rav
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Rav, Community Manager

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Great thanks Jeff, can you let me know your ABN you've registered into the app.

Also, I can see the date from the screenshot but just double checking, you sent this submission through on the 11th of May correct?
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Jeff Dudgeon

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55 607 919 620

Subsmission for the-

11th of May (WE ending 10/05)
4th of May (WE ending 03/05)
27th of April x2 (with one WE 26/04)


I also have one still pending for the 6th of April (WE 05/04)


Thankyou
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Rav, Community Manager

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Thanks heaps for that Jeff,
Can you do me a favour and confirm if you are on the latest version of the STP app which is currently v1.12.3. You'll find your version number at the bottom of the screen in the 'Settings' section of the app.

Let me know which version you're running.
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Jeff Dudgeon

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Im on 1.12.2

Should I update?
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Rav, Community Manager

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No its ok, stay as you are now while I get more information on this.
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Jeff Dudgeon

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Hi Rav, 

Any luck?

I appreciate your assistance here
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Vicki Reed

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I’m having the same problem, any luck fixing it?
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Nadia

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This worked for me...
You need to reduce the superannuation figure by 0.00000000001 or increase it by 0.00999999999 to get back to TWO decimal places.
To do this create a pay run, choose your employee (I only had one employee in my pay run. Jeff your error message looks like you had 2 employees in your payrun, so you probably need to do this for each of them) and enter the pay run as:
Gross pay $0, PAYG Tax $0 Superannuation $-0.00000000001
When you hit save the large decimal will show up with only 2 decimal places.
This should lodge correctly.  When I did it, I started with 5529.00000000001 and entered the wrong number of decimal places so it declined again and I got a new error message with the number 5528.99999999991. I did the same thing again but with Superannuation $+0.0000000009 This time it submitted correctly.  I then entered the payrun with the correct Wages, Tax & Superannuation (No decimals at all in superannuation just in case !!) and submitted it and it lodged correctly. Hope this helps.
(Edited)
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Jeff Dudgeon

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Awesome thankyou. Ive just submitted the adjustmented. Fingers crossed this works. Hopefully they iron out this issue. 

I didn't realise when I submitted an adjustment that you were only mean to insert he corrections. Ive inserted my full numbers again. Hopefully this doesn't put my overall numbers up?

May I ask? If an 4 employee including myself. I can put the normal supper amounts in except on which should read e.g. $35.46000000009 for super $35.47?

Thanks again for all your help help
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Nadia

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When you submitted the adjustment did it work or did you get another "error"?
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Nadia

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When you submitted the adjustment did it work or did you get another "error"?
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Nadia

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I would put the +0.00000000009 or -0.00000000001 in an entry by itself, not add or subtract it onto the real superannuation figure.
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Jeff Dudgeon

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Unfortunately an error on all.
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Nadia

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Your original error message had 2 figures (8058.74000000001 & 9381.45000000001) & you said you have 4 employees. That's more complicated than my error message b/c I had only 1 employee in the payrun & 1 number in my error. 
Not sure how many entries you've done since your original error but if the figure 8387.43999999996 is your most recent error, then it looks like you may have fixed one entry 9381.45000000001. However, your other entry has changed from 8058.74000000001 to 8387.43999999996.  This means you have added a total of  328.69999999995 superannuation, to the previous figure.
This is how mine worked.  I entered the payrun as per usual. My employees supr'n was 86.64. My Error message had the number 5357.25000000001, I re-entered the payrun again.  The next error message had changed by 86.64 (the super'n amount) so my new error message had the number 5443.89000000001.  I re-entered the payrun again but with super'n of 86.00.  The next error message had changed by 86.00. My error message now had the number 5529.89000000001. That's when I entered a payrun with Wages $0, Tax $0, Super'n $-0.00000000001, to get back to 2 decimal points.I knew which employee I had entered $86.64 & $86.00 so I knew that was the employee to enter $-0.00000000001

If you go through your "Change in error messages" the amount of the change should match up with the supr'n figures you have entered. If your most recent error is 8387.43999999996, then you need to enter Wages $0, Tax $0, Super'n $0.00000000004 (10 zeros & a number 4) to get back to 2 decimal points.
If you look at the number change in the error messages, and match it up with the amount of super'n you've entered for each employee you should be able to work out which employee to allocate the $0.00000000004.

Good luck !
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Rav, Community Manager

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Hi Jeff,
I'm really sorry its taken me so long to get back to you on this.
I've been speaking with our app devs about this problem and its something that requires further investigation/work however in the meantime for your case, if you can let me know the following details, I can pass this to our app devs to hopefully fix up.

- The exact YTD totals for gross pay, super & tax for the employees you have reported in this erroneous submission

I'm guessing the YTD super figure will be pretty close to the $8387.43999999996 figure that the error message has come back with.. but obviously a valid figure without the unnecessary decimals.
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chantelle

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Hi Rav

There are a lot of people on the community forum with the same issue with the floating decimals. I too am experiencing this. Is this something the developers are close to fixing? 

Thanks
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Rav, Community Manager

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Hi Chantelle,
Yes, this issue has been reported both by myself and others in the support team repeatedly. I've been advised that a solution is in the works however at this stage unfortunately I don't have a timeframe on release just yet.
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Nadia

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Chantelle,
Is your most recent error messagel a number with 10 or 11 decimal places, and referring to "Superannuation" or "Gross A"?
If so, I can tell you how I fixed it & how other people have fixed it.
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chantelle

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Thanks Nadia. Its for Superannuation. You have been really helpful in most of these threads. I am going to see what the employee reports back for the myGOv figures first and then go from there. 
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Jeff Dudgeon

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Hi Rav, 

All good. Thankyou for coming back to me. Is there the option to do this in a private email please? Id prefer not to share these details in a community group.
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Rav, Community Manager

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No problem, shoot it through to me at community@reckon.com.
Just let me know when you've sent it through here and I'll get it to the right folks.

Cheers
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Jeff Dudgeon

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Thanks Rav. Just emailed you then. 

Appreciate all the assistance here
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Rav, Community Manager

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Got it thanks Jeff. Have just sent the details through to the devs. They'll let me know once they've completed their end of work and I'll come back to you then as well.
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Rav, Community Manager

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Hi Jeff,
Just to give you an update, the STP app has received an update (v1.12.9) which addresses this decimal issue. 
Can you please download the update from your app store. Once its installed, and you submit a payrun, it will 'clean' the previous decimal problem which is preventing the acceptance of your subsequent submissions.

Give it a go but please let me know how you get on.
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Jeff Dudgeon

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Hi Rav, 

Thanks for coming back to me. That version is up to date with v1.12.9. 

The only issue is that all existing reporting that had 'error' aren't updating as correct. Can you please instruct me the next steps? 

The run I put through today is showing accepted with the last 2 prior to that still in review. 

Is there a way to submit the total years numbers and override previous pay-runs for the year?