My sales invoices are no longer recording a sales number?

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  • Updated 1 year ago
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Hi, my reckon accounts hosted is not recording sales numbers. It ceased last week after the bookkeeper (reckon authorised) created a new user. User has been deleted but sales number recording has not returned. Can someone please help?
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Stuart Houghton

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Posted 1 year ago

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Kevin Russell, Accredited Partner

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Have you tried entering the number manually? There is no reason why Reckon will not generate new invoice numbers. The new user wont affect this. Kevin t:0407744914
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Stuart Houghton

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Thank you kevin this fixed the problem
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Kevin Russell, Accredited Partner

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Stu thats no problem whatsoever. Dont tell anyone.
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John Graetz

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There are instances where I have had journal numbers stop for no apparent reason.  As Kevin says, it should be a case of manually entering the next number and automatic entering of the number should once again get going after that.
John L G
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Luke, Technical Support Team Leader

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Hi Stuart,

Along with the great suggestions above from Kevin & John, if this does not fix the issue, I would recommend rebuilding your data file. To do this go to File > Utilities > Rebuild Data.

Hope this helps.

Luke.
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Stuart Houghton

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Thank you, this resolved the problem.