How to fix: POS Administrator icon has dissappeared

Robina Khor
Robina Khor Member Posts: 1
edited August 2016 in Point of Sale
I have both Reckon Accounts Enterprise and POS Enterprise.  Upgraded Reckon Enterprise to 2014 for taxt tables - no issue.  However, my POS administrator has dissappeared.  No idea how to locate it and reinstall.  Terminal in the shop is still operating and doing EOD.  Tried downloading POS programe and installing it but to no avail.  Please help!!

Comments

  • ARC BookKeeping
    ARC BookKeeping Member Posts: 168
    edited August 2014
    Hi Robina,

    A couple of things would help us to help you here.... like which version of windows are you running? XP/Vista/7/8?

    When you downloaded the POS program.... where did you download it to? was it the default 'download' folder or somewhere else?

    Have you actually opened this downloaded file and installed it the program?

    Have you tried searching for the administrator program? 
    Click on the windows icon (or start icon) in the left bottom corner.. and type in the search box (windows xp/vista/7)
    Right Click on the window icon for the search option on windows 8.1 

    Words you could search for are 'Reckon' 'POS' 'Administrator' etc.

    Once you have installed and opened the program while it is open ... right click the icon in your task bar and look for an option to pin to taskbar & /or pin to start & /or Pin to desktop.

    Your next best is to talk to your local Reckon Consultant..
    http://home.reckon.com.au/support/Home/ReckonSupport/FindAReckonAccreditedPartner.aspx = Aussies
    http://www.reckonpartners.co.nz/consultants/ = Kiwis

    Would love to help more but i need more information

    Cheers
    Angie Carlyle