Need help to change the phone number for the code to be sent.

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  • Problem
  • Updated 1 month ago
The existing mobile number belongs to the previous bookkeeper who recently passed away. We could not get access to the code sent to his phone to change the mobile number on the portal. How can we get this fixed?
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Kelly Liu

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Posted 1 month ago

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Rav, Community Manager

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Hi Kelly, we can certainly help you with this.
If you'd to shoot me an email to community@reckon.com with all of the following details on a signed business letterhead;
- ABN
- Legal entity name
- Email address the Reckon Portal account is underĀ 
- Current mobile phone number associated for MFA codes
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Kelly Liu

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Thanks Rav. I am sending the email today.