Need help with changing details on STP app

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  • Updated 14 hours ago
Back in June 19 I set up the stp app on mobile phone with company details and entered in one employee (just to see how easy app was to use - I work for an accountant).  I have now deleted the employee and I want to actually change the company details registered.  I need to change it to a different one of our clients.

Also can you please let me know if you can have more than one company on the stp app.  I have two companies I need to add in.
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John Croaker

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Posted 1 week ago

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Rav, Community Manager

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Hi John,
When you initially set up the company in the app, did you send through any submissions to the ATO?
If not, then I can delete the ABN registration from the app account for you. I'll just need the ABN please.

Also, you can't add a second company under the same app account unfortunately. It will require its own separate app account which you can switch to by logging out of the first and then signing in to the second account.
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John Croaker

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Thanks Rav,  No we have not sent through any submissions to the ATO.  The ABN I entered in was 58 003 867 392. If you delete it does that mean I can just go in and enter in the correct details after that.

I have also set up a different account (under different email address) with an ABN of 25 864 935 984. Can you please do the same so I can amend to our client's ABN.
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Rav, Community Manager

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Thanks for getting back to me John. I have deleted the ABN's from their associated app accounts now with immediate effect. 
You will need to log out of any accounts you are signed into at the moment (Settings > Logout). Close the app in full ie. swipe it away from your running apps.

Log back in and you'll be asked to register an ABN into the app again.