3 users on reckon hosted(multi user setup, but each user bumps off the other user because it skips the login page where each person needs to type in login details. I just need some technical help but reckon has turned off their technical phone support - what is going on???
Hi Anette. This is potentially due to the fact that each user is using the same login details. Is that correct? When Reckon did maintenance a week or so ago, the fixed a problem which allowed multiple user sessions with the same logon details. The upshot of this is, and which has been the case for a long time, you need to purchase sufficient licences for the total number of users that you want to log on simultaneously. This problem was discussed in the forum last week and it sounds like your situation might be similar. John L G
Hi there Annette, I'm sorry to hear its been a struggle in getting through to our support team, they've certainly been kept quite busy at the moment and we're doing everything we can to minimise wait times as much as possible.
In regard to your query, are your 3 users each using their own individual login details ie. User ID & password to the Hosted service itself? If they are sharing a login, then the secondary session will take over the existing session with the same login.