New Account with STP app

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  • Updated 2 months ago
Hi I just created a new account with the STP reckon app and each time I try to sign into the new account it says unexpected error this has been logged. Will it just be fixed automatically or have I done something wrong. This is a second business with a different email but same phone number.
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Helen Earl

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Posted 2 months ago

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Rav, Community Manager

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Hi Helen,
Was this a brand new account just created now that this error is appearing on?

Can you do me a favour and reset the password of this account (use the 'Forgot Password' option on the login screen). Ensure that the password doesn't contain any special characters like /, ( ) etc.

Can you let me know if the same issue persists for you after doing this.
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Helen Earl

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hi Rav it seems to have logged in but opens reckon one online accounting software 30 day free trail or open demo book. I only want the free STP app
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Helen Earl

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Ok so I reset password but still comes up with unexpected error
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Rav, Community Manager

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Its only the app cache and app data that gets cleared by doing the above.
Your submissions and business data is saved to the app account itself so as long as you have the login credentials you can sign in and all the previous info will be available. 
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Helen Earl

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Done all you have suggested Rav and Grrrr now its telling me to check my log in details done this 3 times then it still comes up with the same unexpected error. 
(Edited)
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Rav, Community Manager

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Ok, thanks for trying Helen and sorry for the hassle. Let me check in about this with some of our people internally. Will come back to you on this shortly.
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Rav, Community Manager

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Hi Helen,
We've just changed something on our end with your account. Can you please try to login again now.
You will likely be asked to register your phone number for your Multi-Factor Authentication (MFA) codes, go ahead and do that.

Let me know how you get on.
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Helen Earl

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Hi Rav, no it still gives me the "there was a problem signing you in     An unexpected error occurred. This has been logged for investigation". When i created the account it did not allow me to put any information in at all. I went to create a account I put in a new email address and a password I received a code to authenticate and then I think it asked me resign in and that is when the error has started. I can still log into the other account.
(Edited)