New employee on Reckon App Start Day under Pay details

  • 1
  • Problem
  • Updated 2 months ago
I am trying to add my employees to the App and I don't know what "start day" to put under the "PAY DETAILS" my staff started many years ago.

Is this the start date from which I start using the App or is it the start date of the payment period. Or something else. I tried putting the date of when they started which for one was back in 2015 but this was unsuccessful.

Thank you for your help.
Photo of Gwendolynne Burkin

Gwendolynne Burkin

  • 80 Points 75 badge 2x thumb
  • Crying in frustration I have called and looked everywhere for four hours!

Posted 3 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 104,900 Points 100k badge 2x thumb
Hi Gwendolynne,
I'd recommend reading this article on setting up your employees in the STP app - 
Adding Employees

The start date field in the app refers to when the employee commenced employment in your business.
Photo of Gwendolynne Burkin

Gwendolynne Burkin

  • 80 Points 75 badge 2x thumb
I tried the start date from when the employees actually started and it didn't accept it :(

My accountant has been inputting my STP in so he said from the date he last put details in so the beginning of the month then I have to do all the salary YTD.

I'm thinking it is the start date of when you start using the service basically

I'll take a read of the article THANK YOU!