New payroll app migration issues

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  • Updated 2 months ago
I have downloaded the new Payroll App and when I launch it it offers to migrate the existing data from the Reckon STP App. However when I click yes it tells me this ABN number is already registered and won't let me go any further. If I try to set up a new company it again tells me that this ABN is already registered. So how are you meant to use the App?
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Heather

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Posted 2 months ago

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Rav, Community Manager

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Hi Heather, 
Great to hear you've downloaded our new Payroll app but at the same time, I'm sorry to hear you're having trouble.

Can you let me know the ABN you've registered to the STP app currently and I'll just check a couple of things on my end.
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Heather

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Hi Rav,

Our ABN is 61097262863.

Regards,

Heather
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Heather

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The migration appeared to be happening but was stuck for about 20 minutes. I then closed the app and reopened it. The company information is there but it hasn't imported any previous pay runs.
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Rav, Community Manager

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Ok thanks Heather.
Looking into the migration part of it with the team now. Will come back to you shortly.
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Rav, Community Manager

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Hi Heather,
Our teams have performed some work on our end which will hopefully sort this.
There are just a few steps you'll need to go through on your end.

  1. Completely close and log out of the app. You must logout from within the app and close the app fully by swiping it away from your running apps.
  2. Log in to the Reckon Payroll app.  You will get a message asking if you would like to migrate.
  3. Tap YES to migration. You will encounter a migration error message. This is expected.
  4. Tap OK to the message and the migration will proceed again and should go through successfully.
Can you please let me know how you get on either way.

Cheers

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Heather

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Hi Rav,

Yes, success! Everything seems ok. Thank you for you help.

Regards,

Heather
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Rav, Community Manager

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Awesome! Thanks so much for letting me know and really appreciate your patience with us.