New printer , now printing problems on Reckon

Options
Belinda Smith
Belinda Smith Member Posts: 9 ✭
edited March 2019 in Accounts Hosted
Hi, just got a new printer Brother J5220-DW and having problems printing off Reckon from it. It is coming out as landscape even though all setting are on portrait. It is fine printing other docs off other programmes, just not Reckon! Anyone had this trouble?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited March 2019
    Options
    Hi Belinda,
    I haven't been able to replicate what you've described, is this affecting a particular form/report or everything that you print from Hosted?

    You've mentioned you've checked the print settings, was through Hosted's print setup itself such as the below?


    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Belinda Smith
    Belinda Smith Member Posts: 9 ✭
    edited March 2019
    Options
    I logged into Reckon on our other PC and iIt is printing fine from our other PC which also uses the new printer, but not off my computer.!

  • Belinda Smith
    Belinda Smith Member Posts: 9 ✭
    edited March 2019
    Options
     It cuts the invoice in half as though it is landscape


Categories