New printer , now printing problems on Reckon

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  • Updated 2 weeks ago
  • (Edited)
Hi, just got a new printer Brother J5220-DW and having problems printing off Reckon from it. It is coming out as landscape even though all setting are on portrait. It is fine printing other docs off other programmes, just not Reckon! Anyone had this trouble?
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Belinda Smith

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Posted 2 weeks ago

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Rav, Community Manager

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Hi Belinda,
I haven't been able to replicate what you've described, is this affecting a particular form/report or everything that you print from Hosted?

You've mentioned you've checked the print settings, was through Hosted's print setup itself such as the below?


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Belinda Smith

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I logged into Reckon on our other PC and iIt is printing fine from our other PC which also uses the new printer, but not off my computer.!

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Belinda Smith

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 It cuts the invoice in half as though it is landscape