new reckon one portal

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  • Problem
  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Reckon Portal Issues - Current Status ~ 29 May

Absolutely done with Reckon service.  The new portal has not worked from day one for me (what was wrong with the old one??!!).  All of my books have disappeared from my user profile and I continue to get diverted to a portal page wanting me to subscribe -- despite my subscription being current. Despite questions on the forum (that thread has now closed -- which, incidentally doesn't mean the problem is fixed!!), two emails and a call to the helpline, I still am unable to access any of my books. I have not even had a response. I have BAS to do, invoices to send out -- and no response from the "help" team.  It has obviously been a very poorly planned, poorly resourced rollout.  What do i do from here, please Reckon Community?!!!
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Posted 3 years ago

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