Error updating customer email w/ Reckon Accounts

  • 2
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Hi,

When I change the email address for a customer or to an employee Reckon still send the payslips or the invoices to the old emails ? is there any way to solve this issue
Photo of Alex

Alex

  • 162 Points 100 badge 2x thumb

Posted 5 years ago

  • 2
Photo of Alex

Alex

  • 162 Points 100 badge 2x thumb
?
Photo of Jamaiel

Jamaiel, Employee

  • 2,074 Points 2k badge 2x thumb
Hi Alex,


Welcome to Reckon Community!

With regards to your query, it is possible that there is still pending emails awaiting to be sent on the Send Forms window. Go to File | Send Forms... and check the list. If necessary, clear this list by sending or deleting them.

Hope it helps.


Kind Regards,

Jamaiel
Photo of Alex

Alex

  • 162 Points 100 badge 2x thumb
hi,

i have done that but it still showing the same ????

Photo of Jamaiel

Jamaiel, Employee

  • 2,074 Points 2k badge 2x thumb

Hi Alex,


Just to confirm, the Send Forms window at this time is completely blank?

Because at the time the transaction is pended to be emailed, it will have the email address used at that point of time. Therefore, in order to refresh it, you need to clear that transaction on the Send Forms window then try to email it again. Sometimes if you have removed that transaction alone may not work, so clear that window.

Otherwise, if issue persist, try:

  1. Refreshing the transaction by opening it, enter a full stop '.' on the MEMO field and Save
  2. Delete and re-do the transaction


Hope it helps!


Kind Regards,

Jamaiel

Photo of Darren Smith

Darren Smith

  • 102 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled
wrong email when sending customer invoices.


when emailing a customers invoice have notice it is sending to someone esle. im using outlook 2013
Photo of Mirko

Mirko, Alum

  • 34,812 Points 20k badge 2x thumb
Hey Darren,

Welcome to the Reckon Community.

I have merged your thread with an existing conversation relating to the same issue.

Hope it helps & let me know how you go.

Thanks,
Mirko
Photo of Alex

Alex

  • 162 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled
email update is not working !!!!!!!!!!!!.


When i am changing a client or an employee's email address in quickbooks and try to send the invoice the email address is still sending to the old one even though on quickbooks its showing the new email address that i have updated 
Is there any solution for quickbooks email updates ?????
Photo of Jamaiel

Jamaiel, Employee

  • 2,074 Points 2k badge 2x thumb

Hi Alex,


In order to assist you effectively. Please confirm the following:

  1. Is the Send Forms window clear or blank?
  2. What is your Reckon Accounts version and year?
  3. What is your Windows version?
  4. What is your emailing program and year version?


Thank you.


Kind regards,

Jamaiel