no data received

Jenny Kim
Jenny Kim Member Posts: 9 ✭
edited May 2020 in Reckon One
Hi

 I have already input all wage information and made Pay runs, but the data is not shown in GovConnect of four companies. The error message is that " No Data Received".

Clients' details are all same under book setting and GovConnect.

I guess the reason why this problem was raised is client's GST Branch. Could you please reset this Branch code under GovConnect?

Client's details
ABN : 44 157 858 967
Company name : SMART EDUCATION & TRAINING AUSTRALIA PTY LTD

Thanks you

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,289 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    You said you have processed the payruns,  have you also exported to Gov Connect and uploaded them?
  • Jenny Kim
    Jenny Kim Member Posts: 9 ✭
    edited September 2019
    Yes, I already posted and sent the payrun to Gov Connect. But it says 'No data received'.
  • Kris_Williams
    Kris_Williams Member Posts: 3,289 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited September 2019
    Well something is clearly missing or wrong, as you said certainly could be the GST branch, sorry nothing more to suggest
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,378 Community Manager Community Manager
    edited September 2019
    Hi Jenny,
    When I look at your ABN in our database I can see that its been registered with a branch number of 2.
    Do you actually have this branch number for your ABN in reality?
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  • Jenny Kim
    Jenny Kim Member Posts: 9 ✭
    edited September 2019
    Hi Rav,

    This entity doesn't have a branch number 002.

    Like other entities, please remove the branch number.

    Thank you
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,378 Community Manager Community Manager
    edited September 2019
    I've deleted the ABN with the incorrect branch number. You'll need to register your ABN in GovConnect again with the correct details ie. no branch number.
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  • Jenny Kim
    Jenny Kim Member Posts: 9 ✭
    edited September 2019
    It works. Thank you Rav

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