No Share Prices!!!

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  • Updated 5 years ago
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This conversation has been merged. Please reference the main conversation: Stocks and Shares not updating (Fri 10 Jul 2015)

Does anyone else not get share price downloads??? Not back to old problems I hope?
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VikingOz

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Posted 5 years ago

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Diver Dave

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Again!  Getting bloody annoying, and NO RESPONSE from Reckon.
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Malincan

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Yes, again, its very frustrating having just parted with $125 for another year of this...
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Judy Birkenhead

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yes - volumes but not prices - I just keyed them in as in the "good old days" - I am sure they will fix it soon.


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VikingOz

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I love your confidence. Just that many of us have been through this before.
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Narky One

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Judy, you say you are getting volumes - is that for 10/7/15? I'm not getting anything (price high low volume) at all for 10/7/15.
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Diver Dave

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Likewise - nothing, though US prices downloaded OK.  Still no comment from Reckon!
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VikingOz

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Good to see that it's not my computer problem. Not good that it affects so many loyal customers, who do not appear to get any attention from Reckon. I reckon that's poor service.
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Narky One

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Does my solution help you, which we published at this forum article?

https://community.reckon.com/reckon/topics/manual-edit-of-price-history-reckon-accounts-personal-plu...


Specifically: 

http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/kb3057839-stopped-quic...

But please refer to full topic to understand the underlying issue here,  which is not a Reckon problem,  but, again, an environmental one.

Cheers!



Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
and retired FCPA Accountant"
(Edited)
Leif and Diver Dave

re: Microsoft:  KB3057839  patch impacting Vista/Win7 users

You are right in your assessment of my interest - no argument.   The Win 8.1 aspect is a good point you raise,  as we'd been focussing on Vista and Win7 users experiences.

The insight that I have, and sorry to bore you with it,  is that the industry is over complicated by so many product vendors.   Had this been an anti-virus fasle positive for instance (knocking out the application)  would the same attack been placed on one vendor: Reckon?  Okay,  back on topic for the Win7/Vista users,  why not an atatck onto Microsoft and the subscriptions/license fees paid to them for a product now allegedly impacting other products?

I think the pursuit of this forum is nonetheless WORTHWHILE because it allows other aspects of service, communication, follow through and support to be put under the microscope for the overall improvement of same.   I don't see other vendors having success yet either, after 27 days at:  https://qlc.intuit.com/questions/1175525-why-does-windows-security-update-kb-3057839-kill-quicken-20...





I'll try to find some other examples, to help illustrate, fairly,  where the likely cause of this may rest,  and then the question will be a logistics matter,  to see how any vendor can provide a user-friendly solution to this, outside of the removal of the offending KB3057839 which may have OTHER IMPLICATIONS, yet to be ascertained.



PS:  (initial look....)
For the benefit of Reckon PSG Support

I've grabbed the actual article at:
https://support.microsoft.com/en-us/kb/3057839

and it affects many Windows products - INCLUDING Win 8.1 and all the servers too.  Here's the list, in US time for 9th June 2015,  but it will depend on when USERS permitted their computers to do any automated or manual selection of said KB update

Article ID: 3057839 - Last Review: 06/09/2015 16:47:00 - Revision: 1.0

Applies to
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Standard
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows 8.1
  • Windows RT 8.1
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Standard
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows 8
  • Windows RT
  • Windows Server 2008 R2 Service Pack 1
  • Windows 7 Service Pack 1
  • Windows Server 2008 Service Pack 2
  • Windows Vista Service Pack 2
  • Microsoft Windows Server 2003 Service Pack 2

Keywords:
  • atdownload kbbug kbexpertiseinter kbfix kbsecbulletin kbsecurity kbsecvulnerability KB3057839




Gary
(Edited)
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Diver Dave

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Whilst I understand the point you are making, Gary - assuming Microsoft is the cause of the problem - but we non techo users want to hear from Reckon!  We're not interested in workarounds - we want Reckon to firstly acknowledge that there is an issue for their customers and secondly tell uys what they're going to do to resolve it!  Is that so difficult?  Customer Service 101 in my book. 
Diver Dave.

Well acknowledgement of getting into this did get underway at this same topic, 4 ddays ago,  being discussed in parallel at:  https://community.reckon.com/reckon/topics/manual-edit-of-price-history-reckon-accounts-personal-plu...

I think these three articles ned combining into one by Mirko to keep one track of feedback going here.  (just my suggestion)

I've attempted to close the loop by emailing Community Forum and PSG Support on all three for everyone,  but action got underway as above anyway.... People are just keen for a weekend solution now....  which we seem to have done for 'some'...  (Vista and Win7 so far).  Out of my hands unless I doscover some other passionate IT chap discovering a workaround for the MS code at this point today, sorry.

Gary
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Diver Dave

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Gary, I'm using Windows 8.1.  Just re-installed an image of C Drive saved on the 13th of June - Download still doesn't work!

Seems it's nothing to do with recent Windows up-Dates.  What do you think?
Sorry Dave

That's a really interesting DATE you picked for a rollback,  because 13th June seems to be the date of the actual KB release.  Can you double check THAT test you did, to be sure the KB entry is not part of the updates....  (ie the "JUNE" update...)

I'm not in a position to test Win8.1...   So, this will need to be left with the PSG team or explore those Googled examples further (filtering by Win8.1).  You are in same position as Lief ABOVE in 'this' foum topic.    The other solutions were working for Win7 and Vista .....   I'm afraid I can't add much else right now for you, specifically for Win8.1      


Gary
(still have a preference for Win7 PRO 64ibit wherever it can still be commercially acquired...  if really having to use MS, that is.)
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Live4life

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Hi Leif,

You are surely not the only person on the planet having download problems through reckon.

Before the current version 2015 was released, the advertising claimed "Real Time Downloads," a claim that was very quickly removed soon after the software was released. Now, downloads can be accessed only at or after 8:00pm each evening.... unless of course, when they just do not appear. The old story happened again last night, and I waited patiently in the hope that a miracle would see the share price today (Sat 11 July). Nothing happened.

Like uou, I have used Quicken since the early 1990's and have clocked up some experience. I know that my programme is not freezing, and I do see the download box with its flashing lights. Unfortunately, at the end of the show, even though at the bottom of the Portfolio screen it says that the prices were "updated at 11/7/2015 at 8:39pm local time," there still was no new share price information.

Reckon is not a company that I would spend my money buying shares in!
We can only live in hope for a renewed attitude from the company towards its clients and a product that fulfils their promises.

Regards and good luck to you all.
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Frank t

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Come on Reckon, just fix the price download problem, it has now been out for 2 days. Are you going to offer a discount subscription for this poor service????????
The thing is,  I'm getting no feedback on whether this KB3057839  is present or not with the people having the concern raised in this article,  NOR any feedback from the other similar issue at next link,  where I've been seeking the same feedback

I'd be happy to accept a TXT with a contact number,  to help ascertain with anybody running Windows, to see if they have this problem with versus without the presence of that KB patch present.....     OR if anybody without the patch can confirm that they do NOT have the issue, so that the cause can be narrowed  down.

Gary
0408994799  (in Aust)
(Edited)
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Peter Dickson

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Gary,
I think you are missing the point here. Speaking for myself, and, I suspect, other users, we are not really interested in whether the interaction between an update to an operating system and Reckon Personal Plus is causing the problem or not. Our problem is that we have acquired a licence for use on a particular operating system, whether Windows Vista or any other operating system. We expect Reckon to maintain compatibility of all its functionality with the relevant operating system without us having to patch or undertake the exhaustive procedures set out in the articles you have referred us to. I am not surprised that you are not getting any feedback on an article which is essentially asking Reckon users to fix Reckon's problem.
Peter
Peter.  I'm not using the product.  I'm interested in helping find the solution as quick as possible,  particularly if the problem is caused by another party.... any party.   I was editing my reply and it couldn't save, as your new message overtook me,  I was describing how to asertain whether this is the KB3057839 issue or not.

I for one, won't be stopping anybody making your point, but meantime, I want to find out the cuase for you all.  So permit me to try.

If running Windows 7 (even if on a MAC under Parallels to WInX)
These steps will NOT change anything,  they'll just identify if the KB is present.

- click START to find COMPUTER and right click COMPUTER -->
- left click PROPERTIES and go to Windows Update hyperlink
- Click Windows History to see if there is any mention of KB3057839
  as well as observing if you have Windows Updates enabled at all.

Be kind enough to comment here if that patch is MISSING and you still have the issue,  so that we can ascertain whether this idea is relevant or not,  and if not, then my apologies.

Also:  If anybody does NOT have this problem but happens to have seen this article in past 48hrs, it would be terrific to see if their success is due to the absense of that Microsoft Patch.

Once the problem is identified, I'll leave you to your commerical argument,  but meantime, my interest is purely technical as a Community Forum contributor.

Cheers!

Gary
(Back to EOY on a cold Melbourne morning!)
(Edited)
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Peter Dickson

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Hi Gary

Thanks for the reply. I hope I didn't cause offence. I certainly didn't intend to, as my criticism is not of the work you are doing, but of Reckon.

FYI, I am using Windows 8.1 and installed KB3057839 on 22 May 2015. I doubt, given the time between that installation and the update faiure, that this is the problem. However, I am no IT expert and stand to be corrected.

Cheers

Peter
(Edited)
Okay, the above dialogue probably made me as mad as many of you likely are, so I've gone and built a WinXXX system and left that PATCH off the system, and then downloaded and installed RPP 2015.  I've then added an investment item:  "RKN"  and performed a price download, which shows that the price on 10/7/2015 (last day of trading)  is:  $2.04    and the screen capture below illustrates the successful result.

Now.... Is this the feature that you are all trying to run,  or have I missed the point?

If not,  then take this forum question to Microsoft and seek an adjustment to their attempt to help Windows users avoid a vulnerability/security concern.    I don't do that, because I run Windows in a virtual environment with heavy firewall and KVM hosting fonrt end protection,  but I'd accept that is far from the normal situation of a user.

A google search found 16,600 articled about the way this Microsoft KB patch is affecting lots of people.
https://www.google.com.au/search?q=KB3057839&ie=utf-8&oe=utf-8&gws_rd=cr&ei=d72hVZub...





Gary Pope
An Accredited Partner- Consultant  (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
and retired FCPA Accountant"
(Edited)
Copied to the foot of this Community Forum article,  for visibility. 


https://support.microsoft.com/en-us/kb/3057839

Article ID: 3057839 - Last Review: 06/09/2015 16:47:00 - Revision: 1.0

Applies to
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Standard
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows 8.1
  • Windows RT 8.1
  • Windows Server 2012 Datacenter
  • Windows Server 2012 Standard
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows 8
  • Windows RT
  • Windows Server 2008 R2 Service Pack 1
  • Windows 7 Service Pack 1
  • Windows Server 2008 Service Pack 2
  • Windows Vista Service Pack 2
  • Microsoft Windows Server 2003 Service Pack 2

Keywords:
  • atdownload kbbug kbexpertiseinter kbfix kbsecbulletin kbsecurity kbsecvulnerability KB3057839


Gary
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Peter Dickson

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Hi again Gary.


This is the feature I am trying to use. The problem is that the price you have downloaded, $2.04, is not the latest share price on the ASX as the software is meant to provide. If you go to the ASX website, the latest sale price for RKN (Reckon Limited) is noted at $1.99. In other words, although you have downloaded the latest price shown in Personal Plus, Personal Plus has failed to update itself with the latest ASX prices. This is the problem the users have.

Cheers again

Peter
(Edited)
Peter

short story - Apologies to Peter - he raises a valid point

long story.......

Long night,  back into this topic again.   Let's get back into step.   Yesterday I did get a bit annoyed by comments, agreed,  because I like to get to the technical cause of issues before going to the next commercial step, and I was frustrated on behalf of so many who were stuck, seeking some sort of solution.  It's now Monday after a decent sleep....   But it is now me that feels embarrassed.

Peter - I acknowledge your other courtesy reply of 10 hours ago logged further up this post.   The solution we stumbled across would now appear to be only for the cure of the "(manual) Edit History"  that was causing problems at the OTHER forum site,   and the why that was heading, was indicating a lack of pricing downloads as well.   That OTHER problem seems fixed with ddg and sj23 demonstrating success.

BUT:  Peter,  your valid observations this morning is using the RKN price of $2.04 which I managed to get with no fuss,  but that now, on Monday 9:15AM observations,  is the price that existed on the ASX  from 10:55AM thru 12:15PM on 10-7-2015,  and volatility lowing it about from 12:55PM all on the 10/7/2015,  prior to all the weekend discussion and testing.  Final price at closing, as you correctly state, was 1.99 at 4PM on 10-7-2015.

So,  I've fired up that test Win7(VM) that does NOT have the MS KB,  and tried a prices download, and nothing changes from the 2.04  that I saw on Sunday morning.   FYI:  The Sunday test did bring down FOUR days of pricing, and now that I look more closely,  those four days of pricing  were for the previous days as follows (on RPP2015:)
9/7/15  2.04
8/7/15  2.11
7/7/15  2.14
6/7/15  2.11

But upon inspection of this chart from:  (set to "5-day" and hovering the graph intersects.....)
https://www.google.com.au/search?q=RKN+share+price&ie=utf-8&oe=utf-8&gws_rd=cr&ei=3v...

day     10:00AM  4:00PM
9/7/15      2.06      2.07
8/7/15      2.14*    2.11    *11:00AM
7/7/15      2.11     2.10
6/7/15      2.19     2.12

Key observations are that :
a)  Who has the authoritative price to use?
b)  there is no download for the specific day of 10/7/2015
c)  the "PRICE"  I refer to in RPP2015  is NOT the high or low,  it is the primary price.
     SO:  The RPP2015 HELP does not indicate whether that is the opening or the closing price.
     **Assumption*** Do we consider it should represent the 'closing' price ....  ie: 4:00PM?
     Only the 8/7/2015  matches 4PM.

It is now 9:45AM as I write this reply, and the ASX has not opened for trading yet,  and the declared LAST trading price, as Peter well points out,  from: 
http://www.asx.com.au/asx/markets/equityPrices.do?by=asxCodes&asxCodes=RKN
shows  1.990              ( Prices are delayed by 20 minutes .... on that website )

I've attached the pair of charts,  the red lined one is the DAILY one that shows the weekend drop to 1.99 ready for Monday trading.  My view of that chart looks like the following,  and I wonder if these represent OPENING prices for each day?    One part of the ASX says the last trade on Friday was 1.99  yet the chart is sitting at 2.11 on that date, and only dropping to 1.99 when it gets to 13/7/15.....
(perhaps somebody can interpret this chart better)

13/7/15 not open,  but we'd have to assume the 1.99 represent last trade from 10/7
12/7/15  n/a
11/7/15  n/a
10/7/15  2.14
9/7/15    2.11
8/7/15    2.20
7/7/15    2.20
6/7/15    2.16

SO: Short story - 10/7/15 prices missing, and some query about what the history prices represent.
(research continues!)








Gary
(editing of this article finished  10AM)
(Edited)

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