no terminal server is available to run application

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I have just updated one company file but when I went back in to update my second company I received message "No terminal server is available to run application"  Does this just mean that Reckon server is down, and if so, when can we expect it to be back up and running
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Anne

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Posted 5 months ago

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Karin

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I'm getting the same error as Anne
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Julie Williams

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I just went to log in (not updating) and got the same message.  I assume it means the server is down.  Such a pain since I have been a way for a week and planned to get things up to date this morning.
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Rav, Community Manager

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Hi guys, thanks for your reports on this and I'm really sorry that you've had some trouble today.

If you're still experiencing this issue, can I please get you to access your Hosted control panel and log off any active sessions that are listed in the 'Log off Remote Sessions' section. Once that is done logout, please ensure you use the logout option in the top right corner.

Once logged out successfully, please give it 3-5 minutes to allow your session to fall off the server before trying again.

Can you please give that a try and let us know if the problem persists?
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jane osborne

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I have the same problem, attempted the  fix, and problem persists.
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lisa

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I have the same Issue
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Julie Williams

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I'm all good now
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Rav, Community Manager

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Good to hear, thanks for letting me know Julie
I am having same issue...checked and I have no active Remote Sessions open...not a good time for the server to go down ie. last day for processing for EOFY ....frustrating !!!!
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Rav, Community Manager

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Hi Accounts,
I've just tested logging in and was able to get through successfully so the server isn't down but it looks like this is affecting a small group of users.

Did you encounter this message the first time you tried logging into the new 2018 edition of Hosted?

Can I please ask if you can try testing logging into Hosted on a different browser and let me know if you experience the same issue. Also, please try clearing your browser cache and cookies.
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lisa

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RAV, This is absolute bullshit every year same time those issues keep on happing.
I am so fed up with this. EOFY is big for all business small or big, specially family business - I am not buying of this and I will be putting a case to ACCC or fair trading as small family business rely on software and pay a premium for a product you know people like us need at this crucial time, theres no one to help.

I don't want more free months to stay with a company who is unreliable.

I am beyond fed up with this.
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Rav, Community Manager

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Hi Lisa,
I can certainly appreciate where you're coming from, there are never any good times for issues to occur but I know this is right at the top of the bad timing list. I sincerely apologise for the frustration not to mention hassle this is causing.

We're working very hard to put this right as quick as we can and get access restored.

Please keep an eye on this thread as I'm posting updates there as soon as they come to hand -
Reckon Accounts Hosted launch issue (30 June 2018)
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Karin

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I'm OK now
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Julie Williams

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I spoke too soon.  I'm not having the terminal error now but it logged me out and now I can't get back in as it says I'm already using the company file.
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Julie Williams

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Thanks so much.
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Linda

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Same problem for me. I've tried all the above fixes but no good
Any other ideas?
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lisa

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I am having the same problem, well done Reckon on the 30/06/2018 Thank you
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Maureen Ryan, Accredited Partner

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I have been unable to work on reckon hosted since 4.30pm and it's now 8pm...what a waste of available time.  Reckon you need to consider after hours services - unfortunately the problem happened when the phones aren't being manned.  Doesn't matter if it's 2017 or 2018 same problem.  It worked for most of the day (very early start today being last day of financial year).
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Maureen Ryan, Accredited Partner

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i tried all avenues as well - can't log off remotely like the suggestion was given because you can't get past the login screen!!!!!   I didn't really need to do this anyhow as i had gone file, exit.  Agree what a timing for this to happen!!!

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