No transactions received

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After importing a bank statement to an account, I get a message saying "no transactions received on (date)" on the online banking centre and if I click view I get "no transactions received for this account during online activity on (date)". I cannot get to the match transaction screen.  Help!
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Scott Mooney

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Posted 5 years ago

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Shane, Employee

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Hi Scott,

You will get this error if you have imported the bank statement, matched one transaction, delete the imported bank statement in the Online Banking Centre, then import that same bank statement again.

QuickBooks marks the transaction in the bank statement file as matched.  When you re-import the same bank statement file QuickBooks thinks it has already matched all transactions in the bank statement file. For detailed instructions click on this link and follow the detailed instructions http://kb.reckon.com.au//issue_view.asp?ID=4830

An alternative is to create a new account called New, then merge your bank account into this new account by renaming it New and selecting the option to merge the accounts when asked.  After this you can rename the account from New back to the name of the original account and re-entering the online banking details.  Before doing any of this back up your file to your desktop, and in case of any mistakes you can simply restore the backup and try again.  It does work if you get it right, I've had the same problem and fixed it using this alternative.

Let me know how it goes.

Regards,
Shane.
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Accounts NZ

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If I need to create a new account, how do I do this?