non qif file from bank account

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Lynne Dartnall
Lynne Dartnall Member Posts: 21 ✭
edited February 2017 in Personal Plus and Home & Business
Hi
I have a US Bank Account that doesn't download to QIF files.
It does download QFX, QBO or xls.
How do I get Reckon to recognise any of these files?
Thanks

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,385 Community Manager Community Manager
    edited February 2017
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    Hi Lynne,
    Use the QBO option, when importing you must use the Web Connect File option found by navigating File > Utilities > Import > Web Connect Files

    Let me know how you get on

    Cheers
    Rav
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  • Lynne Dartnall
    Lynne Dartnall Member Posts: 21 ✭
    edited September 2016
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    That doesn't work as the import only looks for QFX files and you don't have the option to change it
  • Andy_8801808
    Andy_8801808 Member Posts: 3 ✭
    edited December 2016
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    I have a US Citibank bank account and also can't import the transactions. I can download to QIF file and convert to QBO, I can select my account to import to,  but the final conversion and upload errors. The error states file not uploaded, try again and contact tech support.  
    I get the same error when using the Utilities > Import > Web Connect Files and selecting the QBO file.

    I suspect the final conversion errors due to the US date format? A function to covert US date would really help, - and enhance a great product.

    Cheers Andy

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