Not a happly customer !!! since upgrading to Windows 10 we can no longer email invoices from our Reckon program and keep getting error 20 Printer not activated. This is extremly frustratrating and now makes the program unsuitable for our needs. Tried contacting Reckon and unless I pay per minute to get assistance I am left with an unsuitable program. I consider this service by Reckon extremly dissapointing as this is their program and they clearly have a clitch in the system - they cannot say they are unaware of this problem as any search engine lists ongoing issues with the same problem. before I make a change to MYOB if anyone has a non complicated way to rectify this problem I would love to hear or I am now an ex Reckon user - Reckon you need to offer better support to your products!!
If I cannot resolve, I will be returning the program to Officeworks for a full refund due to a faulty program or an unsatisfactory response from Reckon.
I'm sure the Community will be able to help you out here.
Which Personal range product and version are you using?
There is a post here which may be helpful in relation to error code -20 also -
Let me know,
I'd like to help clarify some support options for you. Yes, there is a premium support with a cost, but that is for people who urgently require help that is outside of the normal business hours. However, many a problem can be solved 24/7 by referring to the Community, which you've found here. There are solutions, and contacts, and of course the opportunity to advice, share or highlight matters as well.
But for business hours calls, there are support services available within your contracted fee costs. Not only that, but there are 330+ accredited partners that you can commercially call upon at their promoted times as well.
We've compiled a summary of the lot, including the special numbers of those with special products like Enterprise and HOSTED.
And there are registration numbers that can also be called free of charge during business hours.
I commend Reckon for having such a range of choices.
An Accredited Partner- Consultant (VIC. Aust)
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"
Technical Support may suggest your solution resides at:
Back on 25/8/2015, we provided an update to that KB article for the WIN10 points.
1. (ii). Windows 10: c:\Program Data\Intuit\Reckon Accounts 2015\
2. (ii). Windows 10: SEARCH FOR "CONTROL PANEL" to do above
3. (xv) (i) Windows 10: Select Background Processes
> Spooler SubSystem App > Print Spooler
and click the "STOP" ( End Task) button.
4. Repeat Step 2 for every QuickBooks and Quicken related PDF converter
and Send to OneNote. We suggest the following names for ports:5. (i) Windows 10: c:\Program Data\Intuit\Reckon Accounts 2015\
6. (ii) Windows 10: Under SETTINGS paragraph heading.....
tick Run this program as an administrator
(iv). Note: do not tick run this program in compatibility mode I the
Compatibility mode section.
If you provide your email, I can forward the complete article with screenshots that demonstrate the correction to the -20 issue with Win 10 and Reckon Accounts 2015 R2.
Im having no luck with Reckon Accounts Business 2015 on Windows 10. Can you send me the instructions please? Or should I give up and buy a different software?
I mean for a bloke running an engineering company to have to go through this trouble just to do his invoicing? Really? Hope the instructions you give are easy to follow and work or Reckon is going in the bin. A few mates are using MYOB without any issues.
Welcome to the Reckon Community.
Firstly, make sure Outlook is your default email client and then on your Reckon Accounts launch icon right click it > Properties > Compatibility; and tick the box to Run this program as an administrator.
the 2016 edition of Reckon Accounts was released yesterday and it is fully compatible with Windows 10 and with Outlook 2016.
Hope this gets you emailing.
Outlook is my default email and Ive tried running reckon as an administrator. You get one emailed invoice then its stops working. After trying a few different methods(4 hours to send 10 invoices!), I've discovered you need to shut down the pc after each one. Poor result. I have to admit I'm not feeling too confident in spending more money on another Reckon product. Do I get a warranty/refund if the new version does the same thing? My existing version was only purchased in November 2015. Do I get the new working version for free or at least a massive discount?
So Stuart I am having exactly the same problem! Stupid Windows 10 downloaded last night and I have been trying unsuccessfully for the last 5 hours to try and email an invoice to a client! I am heading overseas in 2 days time and was trying to get all my bookwork done - I am really annoyed at Reckon for obviously knowing this is happening and not addressing the problem! I love how the Manager advises that there is support available during business hours! What about for me who is sitting here at midnight trying to fix the god damn program so I can get my work done! Really really annoyed and will be also purchasing another program. This is pathetic!