Not enough memory message

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royce deere
royce deere Member Posts: 7 ✭
edited February 2017 in Accounts Hosted
Hi. Trying to bring up an invoices to print list, but keep getting kicked out by messages of not enough memory to complete, then crash. Can someone explain please. I know there would be a number of invoices on the list, but a lot need to be cleaned out as they have already been printed but don't always get the box come up that says have these been printed successfully

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  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
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    Royce.

    It  may be talking memory (RAM) not disk space, but you may be aware of that.  

    But I further suspect the error may be referring to the amount of memory needed on the machine running the BROWSER,  and  not necessarily the server running RAH in Sydney.      

    Depending on what operating system you are running,  (ie: I don't know from your forum post if you are running a humble iPAD with Safari,  or a big PC with Firefox or what)...  but there may be other programs using a limited amount of memory on your end, and preventing the RAH system to fully compose the report or job you're asking it to.

    On the other hand,  it may be server related, and if so,  then perhaps putting your browser into development mode to see what's happening (F12 for Firefox and Chrome, if under Windows) would be a good tactic.

    Anyway, share a little more information about your ENVRIRONMENT (your local system / OS,  name and version of BROWSER) to let readers better understand what you are running, to better diagnose and offer some better suggestions.    See this article to better explain such matters:   https://community.reckon.com/reckon/topics/6-ways-to-gain-best-reckon-community-support-around-the-c...


    Cheers

    Gary
  • royce deere
    royce deere Member Posts: 7 ✭
    edited October 2016
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    Gary

    Windows 7  Pro 64 Bit PC with  office 2013
  • royce deere
    royce deere Member Posts: 7 ✭
    edited October 2016
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    sorry, and current version of accounts hosted
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited December 2016
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    Royce

    Prove that the problem is still happening beofre sending me the following diagnosis information.

    So,  with WIn7 PRO on your local PC,  it would be interesting to see if it is running out of memory - ie: running too many other applications without enough swap-space in the event of exceeding maximum physical memory.  For that,  click the start button,  in the tiny square above 'start',  enter the program name:  taskmgr   and hit ENTER.
    A performance/status/taskMGR screen will appear, and click on the PERFORMANCE TAB to see how much memory you have.   Take a snapshot of that screen by holding down:  <ALT> + <PrtSRN>   and then compose an email to me, with a copy of that screen, using the <CTL> + <V>  (which is the paste command).

    It will be interesting to see if you're running too many PROCESSES, using too much MEMORY, without enough SWAP SPACE..


    Or.... we might be looking in the wrong place,  but the above costs nothing to check anyway, and may just give you a better insight to what your machine performance is like anyway.   It would be good to eliminate it from the equation.

    Gaz




    Gary Pope
    m: 0408994799
    e:  gaz@alchester.com.au
    An Accredited Partner- Consultant (VIC. Aust)
    http://www.alchester.com.au/reckon-ac…
    “Working with Accountants/Bookkeepers PPs/APs, as an
         independent IT Professional and retired FCPA Accountant”


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