'not the same computer the software was installed on' error after cloning then replacing SSD

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Paul_6571820
Paul_6571820 Member Posts: 3 ✭
edited March 2017 in Reckon Accounts (Desktop)
I have just replaced the SSD in my ultrabook with a larger one, after first cloning the original drive to the new SSD.
However, when I try and start Reckon Accounts 2013 I get the error telling me it's not the same computer the software was installed on, and to contact Reckon to update my license details.
Could you advise what I need to do to resolve this please?
Thanks Paul

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited February 2017
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    Hi there Paul,

    We'll need to reactivate your licence, give our Customer Service team a call on 1300 784 253 and we can take care of this for you.

    There's some info in relation to this here -
    http://kb.reckon.com.au/issue_view.asp?ID=3791

    Cheers
    Rav

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