Number of login attempts before account locked

Tanya_9188937
Tanya_9188937 Member Posts: 18
edited July 2019 in Accounts Hosted
Hi everyone, I am needing to login as Administrator to upgrade our file & the Administrator has just provided me with her correct login details to do so (as she is in hospital & I need to do on her behalf) .

We had input incorrect login details a few times & now there is only 1 attempt before account is locked & I definitely don't want account to be locked as Admin is in hospital.   Is the number of allowed attempts re-set at end of each day?  

Thanks in advance

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited June 2019
    Hi Tanya,
    No it doesn't reset at the start of each day, its 5 attempts in total.


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  • Carla McCarthy
    Carla McCarthy Member Posts: 2
    edited July 2019
    we are locked out and even when resetting the password it wont release the lock out - HELP