One Touch Payroll

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  • Problem
  • Updated 7 months ago
  • Not a Problem
Hi - When i do one touch payroll - it often showing its pending & when I go into details it should then show success - a lot of the time it doesn't - anyway to get this fixed
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Vicki Jonas

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Posted 7 months ago

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Rav, Community Manager

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Hi Vicki,
Does the pay event remain in Pending status or are you receiving some kind of error message on the ones that don't show Success?

Usually if a Pay Event remains in Pending status for an extended period of time, a likely cause is because there was an issue or outage with the ATO's SBR2 service at the time of the lodgement.

How many pay events would you say this is affecting for you?
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Vicki Jonas

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The pending status remains & there is no error. 

If it was an issue or outage with the ATO's would it not been submitted at all.  Mine are still being submitted just does not show on Reckons that it was a success. This has happened on two of them now & they are both still showing pending even though ATO has received them.


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megan

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I have had this happen to one of mine recently - and a couple have also shown up as an error and it told me to contact the ATO when I did they really couldn't explain the error and kept saying if the next pay cycle comes up as a success then they really don't care because the YTD totals are correct. I get totally confused on how the ATO can't see the error that they send to Reckon or vise versa.

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Rav, Community Manager

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Vicki,
Can you let me know HOW you've confirmed the ATO has received the pay events in question.
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Vicki Jonas

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Rav - I phoned the ATO to confirm that they had received the pay events which they had. I was told recently that I could also confirm by ATO portal which I did not know until Reckons informed me but I shouldn't have to do that if the one touch payroll is working correctly.
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Rav, Community Manager

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Great stuff, the ATO would have provided you an ATO receipt number for those pay events if they received them on your phone call. Let me know what they are please, flick it through to me at community@reckon.com (do not post publicly).
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Vicki Jonas

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No they didn't give me a ATO receipt number - I asked if they had received them & they said yes
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Vicki Jonas

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May I ask why are you asking all this - all that needs doing the Reckons Hosting one touch payroll to be fixed