Online Banking Centre - error messages when creating/exporting ABA file

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Lynne_8946547
Lynne_8946547 Member Posts: 93 ✭✭
edited August 2019 in Reckon Accounts (Desktop)
Since upgrading to 2019 I have been receiving the following error messages when creating and exporting the ABA file for weekly payroll.  When I click on ok they go away and the ABA file is created successfully.  So it's not stopping me exporting the file or continuing what I'm doing, it's just annoying.  

I get one of the error messages "Access is denied.       auregfind Query Failed" when I create the STP file also.

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  • Vickie Wesolowski
    Vickie Wesolowski Member Posts: 31 ✭
    edited July 2019
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    Hi Lynne, I have the same problem since the upgrade.
    Apparently the solution is to be found here http://kb.reckon.com.au/issue_view.asp?ID=4671&_ga=2.73273363.1474776208.1564539662-1288994041.1...
    I know I don't have any illegal characters in my company name but haven't had time to try the second workaround yet (don't want to log in as administrator because the last time I did that it created other problems).
    Good luck!

  • Vickie Wesolowski
    Vickie Wesolowski Member Posts: 31 ✭
    edited August 2019
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    Hi Lynne, I tried the second workaround (granting permissions) yesterday and it worked for me. I was able to create my .aba file and export my stp without any popups today.

  • Lynne_8946547
    Lynne_8946547 Member Posts: 93 ✭✭
    edited August 2019
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    I did the 2nd workaround and my stp worked with no error messages today.  I wont know about the ABA file until Wednesday. Fingers crossed.

    Thanks for your help

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