online banking connection does not work via reckon - tried chrome, explorer and edge - they are all up to date.

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  • Updated 4 months ago
I have tried using explorer11, edge and chrome.  All are up to date and I have also upgraded the Reckon Hosted today to the new version that became avail. after the weekned.  Nothing works.  I select online banking  and no matter which bank i choose it will not go past that page.   Sometimes it comes up with the progress bar at the bottom but it is extremely slow and doesn't get past halfway.  I have been trying to logon to online banking via reckon since it came back online after the weekend to no avail.
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JWhitt007

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Posted 4 months ago

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Jodi Scattini

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I had to download my ABA file to desktop & open banking in another window to do the bulk payment today.
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John G, Information Support Analyst

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Welcome to the Reckon Community, Jodi, JWhitt007

This looks to be a configuration setting change with the new update to Hosted which we'll need to address.

In the meantime, there is a simple albeit roundabout workaround to get these and other external links within Hosted working -

Click Help > Suggest New Features 

A browser window will appear and along with a secure connection alert (screenshot below). Tick the option 'In the future, do not show this warning' and click OK.





Close the 'Suggest new Features' browser window.

Your Online Banking Centre links will now be operational.



regards,
John
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Kevin Russell, Accredited Partner

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John. Didnt fix mine.
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Kevin Russell, Accredited Partner

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When will tbis be fixed? We should not lose functionality with an "upgrade". Why wasnt this tested?