ONLINE BANKING FAIL TO OPEN

  • 1
  • Problem
  • Updated 2 months ago
Trying to Upload Wage file to Bank since last night & all i get is a Blank Page showing:

"Navigation to the webpage was canceled"

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Sue Jones

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  • FRUSTRATED

Posted 2 months ago

  • 1
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Sue Jones

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Still not working !!!

Can someone please update when this will be working?????
Contact tech support or bank, it could be bank issue.
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Sue Jones

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Not bank issue it Hosted but as usual no reply from them
Which product are you using, you have posted as Hosted, and this is not how you go into online banking in Hosted.

the screenshot says you are using 2014 product?
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Sue Jones

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Current version of Hosted

That's the message that's displayed when I try & open it
For hosted click on 'online banking' then on bank data import.

your screenshot and the tab looks like you are in a desktop version 2014.






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Rosemary

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Sorry but I agree with Sue that is exactly how you go to online banking in hosted and  when you try to go to online banking the message that comes up is that navigation to webpage is cancelled.

Any solution to this?
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Sue Jones

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Thanks Rosemary I'm not the only person it is happening too
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Rosemary

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Solved this by going to help and when the little box comes up saying you are going to a different page tick box for do not show this warning in future.
I have had issues logging onto online banking for a few months now but this is the first time I have had this particular message, as the wait for support was going to be in excess of 10 minutes I tried something I have had to do before (as above) and got onto online banking. 

Only you have to do this every time you want to access online banking which is frankly ridiculous, come on support fix the issue.
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Sue Jones

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i dont get any boxes to click on just a blank page advising  



Navigation to the webpage was canceled
 
         
What you can try:
     

  Refresh the page.  
 

Navigation to the webpage was canceled
 
         
What you can try:
 
    efresh the page.  
 

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Sue Jones

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Come on this is becoming a Joke    !!!!

3 Weeks now & still not working & not even a reply from Reckon !!!!!

Still same blank page.

Have tried 3 different computers using 3 different web pages & all i get is the same blank page.

How are people supposed to run their bussines when we dont get what we pay for????????
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Eric Murphy

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Why don't you call the technical support team. You pay for access to it in your subscription and it's used for situations just like this. I wonder if you did that once in these 2 weeks.

It's not happening for me or my other 4 users so it's probably something to do with your internet browser settings.