Open Invoices report showing payment and tax invoice, zero balance but still on the report

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  • Updated 5 months ago
Hello,

I am having an issue with my open invoices report, showing items that have zero balance.
They are showing both the Tax Invoice as well as the payment or general journal. 
So the debit and credit are both showing, with zero balance. Why are they still appearing on my report?

I am using Reckon Accounts Hosted.

Thank you.
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Beth Zielinski

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Posted 5 months ago

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Shane, Employee

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Hi Beth,

Start by going into the invoice and make sure it has the Paid stamp on it.  If so put a dot in the memo field and press Save and Close, which will refresh the transaction.  Then refresh your Open Invoice report and the paid invoice should not show anymore.

If that didn't fix it, do the same thing for the payment, adjustment note, or journal that is applied to the invoice inorder to pay it.

If it still is not fixed backup you file, and delete the payment, adjustment note, or journal that is used to pay the invoice and recreate it again.  At this point the report should not show the paid invoice anymore.

If the invoice doesn't have the Paid stamp, click the Apply Credits button and apply any credits that customer has to pay the invoice.  Or pay the invoice via Receive Payments. Then it should have the Paid stamp and not show on the Open Invoice report anymore.

Regards,
Shane.
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Beth Zielinski

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Thank you so much!