Open two data files at once function has been disabled?

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  • Updated 3 months ago
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Up until today I have been able to log in to two separate data files at the same time using the same login details. We are using Reckon Accounts Hosted. 

Today I am not able to do this and neither is my colleague who was also able to do it previously.

Will this feature be available again as it is extremely useful? 
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Gemma

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Posted 5 months ago

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Rav, Community Manager

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Hi Gemma,

To have multiple users access Hosted, each user needs to have their own User ID.
If you have multiple users attempting to log in with the same Hosted User ID, only one user will be able to be logged into Hosted, if a second user attempts to log in using the same User ID, the first user's session will be replaced.

Recently we found an issue where in some cases, Hosted was allowing multiple simultaneous sessions under the same User ID and during our maintenance over the weekend we released an update to Hosted that resolved this issue.

If you require more than one user to have access to Hosted, each user will need to have their own Hosted License, to add an additional Hosted License, log into the Hosted dashboard, click 'Control Panel', then select 'Add User'.
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Gemma

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Thanks Rav for your reply.

The ability to be in two different company files at once was a really great feature though - why would this be disabled? 

Each user does have their own ID, we are paying for that ID and I don't see why the ability to see multiple company files at once would be disabled. 

Instead of having to log in an out and in and out to view two different companies you could view both at the same time.

Can Reckon reconsider this update as it causes inefficiency?




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Gemma

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Thank you Rav, appreciate your feedback.
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Jan

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I am also very disappointed that this feature has gone. I work on 3 companies in Reckon; it was so handy to have all three open - with the one log-in - and access them all from the task bar. Now I have to log out of on to open another. NOT HAPPY JAN!
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Jan

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I am also very disappointed that this feature has gone. I work on 3 companies in Reckon; it was so handy to have all three open - with the one log-in - and access them all from the task bar. Now I have to log out of on to open another. NOT HAPPY JAN!
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Gemma

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Hi Rav, I don't suppose there is any update on the ability to have multiple company files open at once? As per comments from other users on this thread, it's incredibly frustrating to be able to open only one file at a time.  I'm sure we'd all appreciate if Reckon could re-enable this feature. 
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Jan

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I second that!!
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Gemma

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Morning everyone, I've just tried this again and it's working. I can now login under one user ID to two different company data files.  Brilliant.  Makes life so much easier.  
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Gemma

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Now it's not working again.  I've been logged in under my profile in two different company data files all day and suddenly Reckon Hosted has booted me out. Why is this happening again?
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Donna Schar

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I have to agree with everyone's comments. I work on 3 companies and have to log out of each one and write down the information I need each time as I now cannot toggle between them. It would be greatly appreciated if it could be looked into as it is now taking twice as long to get the work done.