Our customers not recieving invoice emails, but getting statements, Help please

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Sue White
Sue White Member Posts: 3 ✭
edited March 2019 in Accounts Hosted
some of our customers are not recieving our emails at all, they are not in spam. They are however recieving our statements. help please

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited March 2019
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    Hi Sue,
    If you CC or BCC yourself into the invoice emails to these customers, do you receive it? 
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  • Sue White
    Sue White Member Posts: 3 ✭
    edited March 2019
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    YES
  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited March 2019
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    Surely, it should send the email to the customer directly??
  • Sue White
    Sue White Member Posts: 3 ✭
    edited March 2019
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    Some customers get them, but we have as increasing number of clients not getting them. This problem only started happening asbout 6 months ago.

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