Our customers not recieving invoice emails, but getting statements, Help please

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  • Updated 4 months ago
some of our customers are not recieving our emails at all, they are not in spam. They are however recieving our statements. help please
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Sue White

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Posted 4 months ago

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Rav, Community Manager

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Hi Sue,
If you CC or BCC yourself into the invoice emails to these customers, do you receive it? 
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Sue White

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YES
Surely, it should send the email to the customer directly??
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Sue White

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Some customers get them, but we have as increasing number of clients not getting them. This problem only started happening asbout 6 months ago.