Our fee income is showing a 0 balance for January but we have put fee income in. Any ideas why?

Jody_8109045
Jody_8109045 Member Posts: 3
edited February 2018 in Reckon Accounts (Desktop)
Our fee income is showing a 0 balance for January but we have put fee income in. Any ideas why?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2017
    Welcome to the Community Jody!

    Could you give us a bit more information around this so we can assist - https://community.reckon.com/reckon/topics/6-ways-to-gain-best-reckon-community-support-around-the-c...

    Which product and version are you using?

    Firstly, check out the date in your entry, has it been entered with a 2015 date?

    How did you enter the income?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Jody_8109045
    Jody_8109045 Member Posts: 3
    edited March 2016
    We are using Reckon Accounts Premier Edition 2014. The data entry is definitely in this years date as we have been reconciling week by week.

    We entered the income as we normally do under receive payments..
  • Annette_8052353
    Annette_8052353 Member Posts: 21
    edited March 2016
    Are you looking at the account itself or a P&L report?

  • Jody_8109045
    Jody_8109045 Member Posts: 3
    edited March 2016
    In the P & L report. It is showing up on the accounts themselves but when we have printed the report it is showing a 0 balance.
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2018
    Hi Jody,

    So you can see the correct amounts when you do a FastReport on the Account (which account?), but on the P&L Report there is a zero amount (for which line on the P&L?)?

    Here is how I would create an item for a Tax Invoice and Receive Payment for it.  Is your setup for these components the same?

    Is your P&L Report on a Cash or Accrual basis, and does it capture the date the invoice was issued or paid?


    Service Item:

    image


    Receive Payment for a Tax Invoice:

    image


    P&L Report

    image


    FastReport on Account

    image


    Hope this helps locate the source of the difference.




    regards,
    John


  • Steve_9533763
    Steve_9533763 Member Posts: 4
    edited February 2018
    We have same problem but on Reckon One. Our tax year is 1 Jan to 31 Dec. Invoices issued in last tax year but paid this year are not showing as income when we do GST return which is on a cash basis. Any help please!!