Are there any problems with Reckon Hosted this morning? I had about 4 outages between 6:30am and 7:30am this morning and now at 10:45am it's stuck on searching on the grey screen.
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436 Points
Posted 4 years ago
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528 Points
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528 Points
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2,872 Points
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436 Points
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2,872 Points
Yes I have the same message now! I have clicked ok and now waiting to see it the company file will open.
(Edited)
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500 Points
I have been trying to login for the past hour. Still no joy
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528 Points
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436 Points
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528 Points
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528 Points
Just checking with those who are having the problem...is your server RAH-FSS-13-AP2A? check on the firewall message
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2,872 Points
Have been off for the last two hours hoping it would be fixed soon, just tried again and still have the problem with the server you are mentioning. Can't they assign us a different server? :-(
John G, Information Support Analyst
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27,530 Points
Hi Everyone,
This problem is being reported by a small number of users, and it may be related to a particular server. We're investigating.
In the meantime, Close your current attempt and on the Desktop go to Control Panel > Log Off Remote Sessions, and log off your session. Logout of the Desktop and wait 15 minutes before logging in again. You should now be assigned to a different server and the problem by-passed.
We are sorry for the inconvenience this is causing and we will keep you in touch.
regards,
John.
This problem is being reported by a small number of users, and it may be related to a particular server. We're investigating.
In the meantime, Close your current attempt and on the Desktop go to Control Panel > Log Off Remote Sessions, and log off your session. Logout of the Desktop and wait 15 minutes before logging in again. You should now be assigned to a different server and the problem by-passed.
We are sorry for the inconvenience this is causing and we will keep you in touch.
regards,
John.
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500 Points
Have logged off, turned computer off, waited 15 minutes and still get the same response. This has been going on for over an hour.
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580 Points
Hi John, having been doing the same for hours now looks like Im not the only one this has been doing it since 9am this morning
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292 Points
John G, Information Support Analyst
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27,530 Points
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528 Points
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416 Points
John G, Information Support Analyst
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27,530 Points
Hi Wendy, Barbara, VM and everyone,
Thank you for your patience over this issue. Hosted IT are still working on the issue and we hope to have a resolution soon.
regards,
John
Thank you for your patience over this issue. Hosted IT are still working on the issue and we hope to have a resolution soon.
regards,
John
Hi
I haven't been able to log on all morning, any idea when this will be fixed??
Tracey
I haven't been able to log on all morning, any idea when this will be fixed??
Tracey
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2,872 Points
An eta would be great I have customers waiting!
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500 Points
I have always recommended Reckon to clients. However since going to the cloud, I am not convinced they can keep up with other software providers. Such a pity
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2,872 Points
I have been using Reckon products for 16 years and have totally lost faith that they care for their customers, this happens far too much. Whilst I am waiting I have time to download and test drive some other accounting programs.
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500 Points
Sadly Kerrie I agree.
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292 Points
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2,872 Points
John G, Information Support Analyst
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27,530 Points
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436 Points
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500 Points
