Are there any problems with Reckon Hosted this morning? I had about 4 outages between 6:30am and 7:30am this morning and now at 10:45am it's stuck on searching on the grey screen.
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436 Points
Posted 4 years ago
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528 Points
I was also having this problem... decided to restart my machine and could log in now... however I get this message when I log in
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2,872 Points
Also having problems, mine seems to be thinking for a very long period. I have logged out from the control panel, cleared browsing history and logged back in. Still has the timer and nothing else showing!
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436 Points
I just received that message. I've been using this computer for a while and haven't touched the firewall.
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2,872 Points
Yes I have the same message now! I have clicked ok and now waiting to see it the company file will open.
(Edited)
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500 Points
I have been trying to login for the past hour. Still no joy
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528 Points
I am on the line to technical support... may be an issue at their end not ours
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436 Points
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528 Points
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528 Points
Just checking with those who are having the problem...is your server RAH-FSS-13-AP2A? check on the firewall message
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2,872 Points
Have been off for the last two hours hoping it would be fixed soon, just tried again and still have the problem with the server you are mentioning. Can't they assign us a different server? :-(
John G, Information Support Analyst
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27,530 Points
Hi Everyone,
This problem is being reported by a small number of users, and it may be related to a particular server. We're investigating.
In the meantime, Close your current attempt and on the Desktop go to Control Panel > Log Off Remote Sessions, and log off your session. Logout of the Desktop and wait 15 minutes before logging in again. You should now be assigned to a different server and the problem by-passed.
We are sorry for the inconvenience this is causing and we will keep you in touch.
regards,
John.
This problem is being reported by a small number of users, and it may be related to a particular server. We're investigating.
In the meantime, Close your current attempt and on the Desktop go to Control Panel > Log Off Remote Sessions, and log off your session. Logout of the Desktop and wait 15 minutes before logging in again. You should now be assigned to a different server and the problem by-passed.
We are sorry for the inconvenience this is causing and we will keep you in touch.
regards,
John.
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500 Points
Have logged off, turned computer off, waited 15 minutes and still get the same response. This has been going on for over an hour.
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580 Points
Hi John, having been doing the same for hours now looks like Im not the only one this has been doing it since 9am this morning
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292 Points
I have just got off the phone to technical support. It is a problem their end and they are trying to fix it.
John G, Information Support Analyst
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27,530 Points
Hi Wendy,
thanks for trying and feeding back to us. We've passed your experience up to our Hosted IT team who are working on this issue.
Thank you for your patience.
regards,
John
thanks for trying and feeding back to us. We've passed your experience up to our Hosted IT team who are working on this issue.
Thank you for your patience.
regards,
John
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528 Points
If you do manage to get a bit closer, and it tells you "the company file needs updating" DON'T... the problem is not fixed
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416 Points
Hi John, what's the latest status with this issue? Have Hosted IT any updated estimate when it will be fixed?
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500 Points
Great, another 3 hours lost in productivity. Any chance of Reckon recompensing their customers?
John G, Information Support Analyst
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27,530 Points
Hi Wendy, Barbara, VM and everyone,
Thank you for your patience over this issue. Hosted IT are still working on the issue and we hope to have a resolution soon.
regards,
John
Thank you for your patience over this issue. Hosted IT are still working on the issue and we hope to have a resolution soon.
regards,
John
- 60 Points
Hi
I haven't been able to log on all morning, any idea when this will be fixed??
Tracey
I haven't been able to log on all morning, any idea when this will be fixed??
Tracey
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500 Points
I have always recommended Reckon to clients. However since going to the cloud, I am not convinced they can keep up with other software providers. Such a pity
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2,872 Points
I have been using Reckon products for 16 years and have totally lost faith that they care for their customers, this happens far too much. Whilst I am waiting I have time to download and test drive some other accounting programs.
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292 Points
I've used Reckon Hosted for a couple of years now. This is the only real issue I've experienced so I'm not going to shoot them dead just yet.
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2,872 Points
I just got in.
John G, Information Support Analyst
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27,530 Points
Thanks for your patience Everyone.
A fix has now been put in place and tested successfully, so you should now be able to access your files without difficulty.
Our apologies for the inconvenience this issue has caused you today.
regards,
John.
A fix has now been put in place and tested successfully, so you should now be able to access your files without difficulty.
Our apologies for the inconvenience this issue has caused you today.
regards,
John.
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436 Points
Thanks John; now we have to make up the 4 hours+ we lost today. Won't be able to watch MKR tonight because I have to make up for the lost time.
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500 Points
Who is going to reimburse me for the time I spent on Reckon this morning, when it died, and I lost at least 2 hours of work, unbillable to my client? Appreciate problems happen, but his is becoming all to familiar.
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