Outlook problem

Have you got OUTLOOK running (as you are running Reckon) both at the same time,    and be sure that Outlook has sent/received all mail with nothing stuck in the OUTBOX of outlook as you start the invoicing process.

Gary

Jonathon


two ideas.....

When I see that message on Win7 Pro 64-bit SP1  running Reckon Accounts 2013 or 2015 R2,  I click on 'switch' and (which concludes the sending of the email) and click on the invoice (Save and NEW)  to move onto preparing the next invoice.

I assume you set ALLOW) to the question on the first (left example) screen question above,  PLUS I assume that the ALLOW/DENY question then never returns again....  just the 'SWITCH prompt?

Otherwise,  if the ALLOW/DENY is always coming up, then there is some security setting somewhere that is not being treated as a permanent preference from your answer.


other idea.....

I'm wondering if OUTLOOK has been set as your default EMAIL program as far as WINDOWS is concerned,  PLUS whether or not Reckon 2015 knows what your default email program is?   It is possible that those programs are waiting for some 'other' email program to be present.    I only mention this from the wording of your initial forum question,  where you mention you have 'installed Outlook 2013....'   implying that you've only just made that upgrade/change  .... but perhaps I misread your question in that regard.  If not,  then what was the PREVIOUS email program you were running on this same machine?  (name, year, version)


Gary

Jonathon ...  I'm looking at this again now for you,  on a Win7 Pro 64-bit with RA Premier 2015 R2 and Outlook 2013.   So these are the same 3 products.   Outlook is my only email client, and is default,  and is RUNNING at the time of using RA.

It doesn't ask your deny/allow,  but DOES ask the 'SWITCH', and I click on the sent box of Outlook to see it sending out,  and then return to the invoice to SAVE & NEW, to move onto the next one, and so forth.

I guess I'd prefer not to see my SWITCH question to be honest,  but otherwise the main difference between us,  is that DENY/ALLOW question.

So, I'm referring to some Microsoft Office technical support tips at:
https://support.office.com/en-US/article/I-get-warnings-about-a-program-accessing-email-address-info...

In particular the last part of that topic which suggests we look at OUTLOOK at:

Click the File tab.

Click Options.

Click Trust Center.

Click Trust Center Settings.

Click Programmatic Access.
On my session, which is greyed out,  I observe the 1st DOT-BOX is applied.
"Warn me about suspicious activity when my antivirus software is inactive or out-of-date (recommended)"


Jonathon,   my AV  is up-to-date, and so this trigger is not causing any deny/allow scenario.
IN my case I run a preferred Anti Virus program,  perhaps not as well known as many on the market, but one that I am very comfrotabnle wth (I won't give them a sales pitch here),  but in your case,  just check that you have an AV and that it is up to date,  PLUS compare whether your OUTLOOK setting is set to the 2nd or 3rd DOT BOX by comparison which are:
 - Always warn me about suspicious activity
   OR
- Never warn me about suspicious activity (not recommended).

I've yet to see why I can't change these settings, but perhaps some administrator rights or some other security feature has set them to my settings.


ALL THAT ASIDE,  depending on whether this comment helps,  I'd be starting to look at whether Outlook 2013 settings/permission/access rights and so forth, are comfortable with the RA 2015 Premier program taking control of composing an email.


Let's explore further ....
DON'T APPLY what is mentioned in this article,
because you are running the latest RA2015.
https://community.reckon.com/reckon/topics/emailing_with_outlook_2013
HOWEVER,  I'm curious about one aspect of the settings of OUTLOOK suggested there, which is this controversial point about setting programs to run as administraotr.  Many forum members would agree that such moves are not wise from a security point of view,  but have been necessary to get around combinations of really old versions of accounting, running on really new operating systems.

SIDELINE OBSERVATION

Johnathon.... You have the exact OPPOSITE combination of those facts,  but I'd still be curious if some setting has been bumped on, in that regard ('run as administrator')   or  ('run in compatibility').   I don't think either of those two are relevant to you,  but since you've been chasing down a variety of settings suggested before raising this forum question here,  I'm concerned these may have been adjusted, and therefore different to 

In my case,  I also run RA2013 R2  and PP2015  and RA Enterprise 2014 R2, all side by side, and all having to deal with Outlook 2013.     But I manage to enjoy all four products without adjusting Outlook 2013 for those two settings.

Let's continue to compare notes on this, or call 0408994799 if unclear.


Gary

Jonathon - sorry, but would you mind helping with answers to all those points in my last submit to you.,  I want to compare every aspect of what is different in all the Outlook  PROPERTIES and TRUST CENTRE and so forth....

Jonathon - see my suggestion at:  https://community.reckon.com/reckon/topics/outlook-problem?topic-reply-list%5Bsettings%5D%5Bfilter_b...

Gary