Pay adjustments have not been recorded by the ATO and pay summary does not add up.

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  • Updated 1 month ago
I have submitted 2 pay adjustments for the same pay that became an error but none of the adjustments have been recorded by the ATO. The ATO is showing 1 less pay and the pay summary in the app is showing 3 extra pays. Will the incorrect pay summary give me a problem when I do my payment summary at the end of the month?
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Michael Diamond

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Posted 1 month ago

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Vu Nguyen

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I have the same problem. When I submitted the pay run with negative figures, it’s been approved by ATO but when I checked on the business portal ATO, it didn’t show the negative sum to get back the wrong report to zero as instructed. Please help.
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Rav, Community Manager

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Hi guys,

Adjustments that are sent from the STP app only adjust employee data ie. there is no employer component to those adjustment submissions which is why it only shows that an entry has been received in the ATO Business Portal but doesn't show the detail.
Employee data however on the other hand gets updated so when they login to their MyGov they'll see whatever was modified.
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Vu Nguyen

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Thanks Rav. Even the report is said ERROR/declined bu ATO but I still see its figures in the portal. One more problem that in my staff myGov also show the wages of other staff which is weird since I declared 2 staff with everything different. Why it added up into 1 account in ATO? So much frustrating.
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Vicki Reed

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Hi Michael, I am having the same problem, my employee's mygov account is correct but the Payment Summary in the app is wrong, I have had no answers yet.  Maybe it doesn't really matter, I guess we will find out at EOFY.  I am definitely not using the reckon app next financial year.  No support when you have a problem.
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Michael Diamond

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Thanks Rav, I have lodged another pay run for the pay run that failed so now my ATO portal is showing the correct amount. I will need to get the employee to check their MyGov account to see what that is showing in their account.

I have also processed an adjustment with negative figures to try to balance up the STP totals but the employee summary is still incorrect.

You have also STILL not answered the question about how will the incorrect totals for the employees summaries will affect the payment summary when I finalise the end of financial year.