Pay run being declined with an error

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My pay runs are being declined by the ATO with the error: The value for an item does not match the item value (value = "4392.54000000001", item type = Decimal, uniqueID -http://sbr.gov.au/ato/payevntemp:EmployerContributionsSuperannuationGuaranteeA) Hint The TotalDigits Constraint failed. What I did change was that I dropped what the employee was paid by 1 cent and did not change the super amount. I tried to add that cent back as an adjustment that failed. I also tried to resubmit the pay run with the old pay figure and that was also declined. This started two pay runs ago  What do I do now?
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Peter Howell

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Posted 1 month ago

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Nadia

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This worked for me...
You need to decrease your year-to-date superannuation figure by 0.00000000001 to get back to TWO decimal places.
If you only have one employee...
Create a pay run, choose your employee and enter the pay run as:
Gross pay $0, PAYG Tax $0 Superannuation $-0.00000000001 (After the decimal point there are 10 zeros & a number 1)
When you hit save the large decimal will show up with only 2 decimal places.
This should submit correctly, without an error, & your payruns should start working again.
Hope this helps.

If you have more than one employee in the payrun...
I'm not sure whether it matters which employee you allocate the $-0.00000000001 to.
I only had one employee in the payrun.  My employee's superannuation was 86.64.
Before I figured out how to fix it, I kept trying to lodge the payrun details & the error message decimal number kept increasing by $86.64 but still with the 11 decimal places ending in number 1.
If you have more than 1 employee and get a second error message you should be able to work out whether the "error decimal number" is increasing by the amount of "one particular employee's super'n", or if its changing by the amount of "several employee's superannuation added together".
This should help you work out which employee to allocate the $-0.00000000001

Good Luck!
(Edited)
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Peter Howell

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Thank you for that Nadia.  Next question is, how do you put a minus in front of the super amount on the phone app?  There does appear to be a ".-" button but I can't get the "-" to work.
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Nadia

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It worked on my phone, using the minus sign under the number "1", and beside "/"  As soon as I hit "-" I get a message "Superannuation must be a valid number" but when I hit zero that message goes away, and it allows me to continue.

If this doesn't work for you, either...
- Try going into your previous error message, click "Review & adjust" and see if it works through there.
OR
- Rather than decrease supeerannuation by 0.00000000001... increase the superannuation by 0.00999999999 (After the decimal point put 2 zeros & 9 nines) to get back to TWO decimal places without using a minus sign. Effectively, this will increase your YTD superannuation by 1 cent.
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Peter Howell

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Thank you very much Nadia.  The "0.00999999999" seems to have done the trick!
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Nadia

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Peter,
I'm glad that worked for you too.
After I got it working correctly...I checked the ATO business portal & phoned the ATO to confirm that none of my "Error" message payruns had gone through. None of them had. Then I created new payruns and entered them all again.  So the ATO has the correct amounts for my employee Gross Pay & Tax.   
However, In the Reckon STP if I click Employee, then Pay Summary the Year-to-date figures are all overstated. I think they include the amounts that were entered in the "Error Payruns".  
The ATO said the ATO has the correct amounts, and I got the impression the Reckon year-to-date figures being wrong isn't a problem for the ATO.  I am still hoping Reckon will fix this though. It would be nice if everything reconciled before 30th June.