Pay run Still Pending

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  • Problem
  • Updated 2 months ago
I have the free STP App. I have had several weekly pay runs but there is one from 12th August still showing as pending. I have tried refreshing but it doesn't change. Not sure where to go from here?
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Jack Ross

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Posted 2 months ago

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Rav, Community Manager

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Hi Jack,
If you go into that pay run itself and hit the status it should update to the most recent response from the ATO and show either 'Success' or 'Error'.

Let me know if that changes anything
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Jack Ross

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Hi Rav, No I have tried that. There are several pay runs before and three after that have all been submitted successfully. All the pay runs are for the same employees and the same amount each week. The status shows as 'submitted to ATO' and 'Awaiting response from ATO'
I was even seeing if I could delete it and re-submit it but I can't see how.