pay runs not appearing under single touch payroll

Tony_10173888
Tony_10173888 Member Posts: 14
edited August 2019 in Reckon One
Single Touch Payroll Missing Pay Runs
I have done 6 pay runs so far this financial year but none of the pay runs appear under "single touch payroll" within Reckon One. When i click on "Single Touch Payroll" within Reckon One it says "There's nothing here yet..."

I have set up STP under "reckon Gov Connect" ensuring matching legal name etc.

As the pay runs dont appear on the STP module within Reckon One i cant submit anything.


Comments

  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited August 2019
    Hi Tony Your first STP transfer will need to unlodged, then resent to STP. You will then need to send each pay individually. Let me know if you dont understand. Kind Regards Kim Chapman www.cosbiz.com.au
  • Tony_10173888
    Tony_10173888 Member Posts: 14
    edited August 2019
    Kim Not sure what you mean. Do i go back to the normal pay runs and re-do them?
  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited August 2019
    Hi Tony, Sorry , I have not gone back to the software. You need to go back to Reckon One, select Single touch Payroll, selcet the pay and , select go back to draft. Then select lodge STP for ech pay in this FYR.
  • Tony_10173888
    Tony_10173888 Member Posts: 14
    edited August 2019
    Kim - but that is my problem - no pay runs appear under Single Touch Payroll. I have pay runs under "Pay Runs" but no pay runs appear under "single touch payroll".

    I have tried "undoing" each pay run and then "finalise" but nothing appears under "single touch payroll".
  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited August 2019
    There is another dropdown on the vertical navication window. This is the one you have to select to transfer the R1 STP through to the GovConnect portal.
  • Tony_10173888
    Tony_10173888 Member Posts: 14
    edited August 2019
    ive attached 2 pictures - first one is what i see when in "pay runs" the second is what i get when in "single tough payroll" - as you can see no pay runs appear in second photo


  • Kim Chapman - COS Business Solutions
    Kim Chapman - COS Business Solutions Accredited Partner Posts: 204 Accredited Partner Accredited Partner
    edited August 2019
    Sorry Tony,  missed your response.  Can you try clearing your cashe, shut everything down and try again.

    Google Chrome - Ctrl + H - Clear Browsing Data - Cached images & files - All time or the Beginning of time. - Clear data.

    Kind Regards
    Kim Chapman

  • Tony_10173888
    Tony_10173888 Member Posts: 14
    edited August 2019
    Kim - doesnt make any difference.
  • Tony_10173888
    Tony_10173888 Member Posts: 14
    edited August 2019
    If anyone has been following this i got a solution from Support

    It appears that you have ticked the option "Payment Summary not required". Go to Payroll > Employees. Click open the Employee. Go to Tax Tab. Untick the checkbox "  "Payment Summary not required".

     It will show your pays in STP then.