Pay summary incorrect - ERROR transactions amounts were included

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  • Updated 2 weeks ago
On the app, Pay summary for my employees are incorrect. Seems like the ERROR transactions amounts were also included in the Pay summary.
In the ATO portals, there were no records of these ERROR transactions.
How can we adjust the Pay summary amounts in the STP app?
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Rica Chandra

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Posted 1 month ago

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Kylie Hough

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And do we NEED to adjust the STP app figures if the ATO Portal figures are correct?
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Robyn Kelly (Partner), Accredited Partner

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mat bailey

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Hello Robyn,

Are you saying that Reckon are not going to fix this reporting error (Seems like the ERROR transactions amounts were also included in the Pay summary) and that we have to make an adjustment?

If so I don't see the point of reporting each week until the end of the year when we could do it as one lump sum.
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Robyn Kelly (Partner), Accredited Partner

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Yes Mat, that is what I am saying - there is an ATO requirement that you report STP ON or BEFORE each and every payday. 
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mat bailey

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Hi Robyn
I have been reporting via the Reckon app each week.  What I am saying is that when I have done the end of year summary, the Reckon STP app has included the two errors (which were corrected at the time with an adjustment).   I feel this is a Reckon error and it should be corrected.
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Kylie Hough

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I agree.  I'm adding everything up now and I only had an error come up with the very last payrun

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Rica Chandra

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Thanks Robyn.
I'll make lump sum adjustment to fix the ERROR accumulation prior to submit EOFY report. 
Hopefully this ERROR discrepancy will get resolved in future update.