Pay summary values incorrect

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  • Problem
  • Updated 1 week ago
Hi
Payment summary values including error transaction values which is declined by ato. Not sure it is designed as is or program bug... If values include error transactions is correct, how can I revert values in error transactions?
Thanks
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Cyrus

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Posted 1 month ago

  • 2
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Rav, Community Manager

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Hi Cyrus,
If you need to correct figures you've sent through you can create an adjustment in the app.
In the pay run screen select the blue + icon and select 'New Adjustment' rather than new pay run.

You can create a negative balance adjustment to send for over-reported figures or a positive balance adjustment.
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Linda Indrisie

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How do you create a negative payrun. The figures are just positive. There is no option for a negative. Thank you, Linda

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Wendy

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I have the same problem.  Need to make an adjustment but no option for negative.
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Cyrus

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Hi Ravi, thanks for your reply.
I just check ATO STP report, none of the error transactions gone through to ATO. But in the values are included in pay summary. It looks like a bug in the app..
Also is there any way to delete or cancel draft transactions?
Thanks
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Gary Owen

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Hi Rav.  I have processed 3 pays and all successful with ATO and on the Pay Summary the total adds up to 4 pays for each employee.  My ABN is 63589940351 if this allows you to check what the problem is please.  My software ID is 0653313731
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Naiviv Lui

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I have the same problem too. Any answers for the problem ?