Payment Summaries Australia. i have just issued these but the amount of Super is showing as $0 on the summary . What would casue this?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Payment Summaries Australia. i have just issued these but the amount of Superannuation is shoing as $0 on the summary but it shows everywhere else. What would casue this?
Photo of Sylvia Johnston

Sylvia Johnston

  • 250 Points 250 badge 2x thumb

Posted 1 year ago

  • 1
Photo of John Peppas

John Peppas, Accredited Partner

  • 170 Points 100 badge 2x thumb
Hi

The Super amount is only related to Reportable Employer Super payments not SGA Super
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 38,728 Points 20k badge 2x thumb
Superannuation contributions by the Employer do NOT appear on payment summaries. It is only superannuation made at the election of the Employee which appear on the payment sumnary
Photo of Sylvia Johnston

Sylvia Johnston

  • 250 Points 250 badge 2x thumb
Of course, what was I thinking!  I clearly should be sleeping thanks John!
Photo of Sylvia Johnston

Sylvia Johnston

  • 250 Points 250 badge 2x thumb
Also any idea why the undeposited funds will not show in my new QB file? I used to be able to allocate one payment against several clients and receipt them as Undeposited funds. I can still receipt them this way but they no longer appear int he list when I go to Banking, make deposits. I set up a whole new file and must have missed a setting somewhere. Any help appreciated!
Photo of Sylvia Johnston

Sylvia Johnston

  • 250 Points 250 badge 2x thumb
Thanks kevin:)
Photo of John Graetz

John Graetz

  • 18,640 Points 10k badge 2x thumb
Sylvia.  It should appear in your chart of accounts under current assets.  It hasn't been made inactive by any chance?
Perhaps you can bring it "back to life" by going to Edit> Preferences> Banking> My Preferences and put a tick in the box "Open the make Deposits form with" and selecting "Undeposited Funds" from the drop down box..
John L G
(Edited)
Photo of Sylvia Johnston

Sylvia Johnston

  • 250 Points 250 badge 2x thumb
Hi John but I think the problem is a little more complicated:  This problem relates to new deposits. So basically I’ve raised an invoice in the new company file – no hiccups there. The customer has paid – no hiccups there either. Except when the customer paid, they paid three invoices in one total, belonging to three different customers within their group 

So now I have customer A needing a receipt for $100, likewise customer B and likewise customer C – total receipt $300 received from the parent company to be receipted against their individual customer accounts. 

In the past I would do a Receive Payment against each customer and select deposit to UNDEPOSITED FUNDS 

Then I would go to BANKING, MAKE DEPOSITS and the three entries would appear on the list. I would tick them all and select the main bank account as the bank  to deposit them to. This enabled them to show as one line item when I reconciled the statements 

However now when I go to MAKE DEPOSITS it is blank so I can no longer do this

 Any help greatly appreciated, I’ve tried to compare the two set ups between the old file and the new and nothing seems out of place 

Kind regards

Sylvia

Photo of John Graetz

John Graetz

  • 18,640 Points 10k badge 2x thumb
Sylvia.  In reality is should not be more complicated.  There is no perceivable reason for not being able to use Undeposited Funds.  So when you do the receipting initially, what account are you selecting - Undeposited Funds or can't you see it at that point?  If not, what account are you using?
Does it appear on your Chart of Accounts?  If not, why not create it (again).
Did you follow the steps that I set out above?
You can ring me on 0428 695454 over the next half hour or tomorrow.
John L G
Photo of Sylvia Johnston

Sylvia Johnston

  • 250 Points 250 badge 2x thumb
Thanks for all your help tonight John. We have clearly discovered a small bug in the way Reckon behaves but with your expert help and an hour of your time we beat it!  Truly appreciate your help here, if I can ever reciprocate please reach out  Warm regards
Sylvia
Photo of John Graetz

John Graetz

  • 18,640 Points 10k badge 2x thumb
Really pleased that we could solve a big riddle Sylvia.  Best wishes.
John L G