Payment Summaries Australia. i have just issued these but the amount of Superannuation is shoing as $0 on the summary but it shows everywhere else. What would casue this?
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450 Points
Posted 2 years ago
John Peppas, Accredited Partner
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170 Points
Kevin Russell, Accredited Partner
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53,108 Points
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450 Points
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450 Points
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450 Points
Thanks kevin:)
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25,076 Points
Sylvia. It should appear in your chart of accounts under current assets. It hasn't been made inactive by any chance?
Perhaps you can bring it "back to life" by going to Edit> Preferences> Banking> My Preferences and put a tick in the box "Open the make Deposits form with" and selecting "Undeposited Funds" from the drop down box..
John L G
Perhaps you can bring it "back to life" by going to Edit> Preferences> Banking> My Preferences and put a tick in the box "Open the make Deposits form with" and selecting "Undeposited Funds" from the drop down box..
John L G
(Edited)
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450 Points
Hi John but I think the problem is a little more complicated: This problem relates to new deposits. So basically I’ve raised
an invoice in the new company file – no hiccups there. The customer has paid –
no hiccups there either. Except when the customer paid, they paid three invoices
in one total, belonging to three different customers within their group
So now I have customer A needing a receipt for $100, likewise customer B and likewise customer C – total receipt $300 received from the parent company to be receipted against their individual customer accounts.
In the past I would do a Receive Payment against each customer and select deposit to UNDEPOSITED FUNDS
Then I would go to BANKING, MAKE DEPOSITS and the three entries would appear on the list. I would tick them all and select the main bank account as the bank to deposit them to. This enabled them to show as one line item when I reconciled the statements
However now when I go to MAKE DEPOSITS it is blank so I can no longer do this
Any help greatly appreciated, I’ve tried to compare the two set ups between the old file and the new and nothing seems out of place
Kind
regards
Sylvia
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25,076 Points
Sylvia. In reality is should not be more complicated. There is no perceivable reason for not being able to use Undeposited Funds. So when you do the receipting initially, what account are you selecting - Undeposited Funds or can't you see it at that point? If not, what account are you using?
Does it appear on your Chart of Accounts? If not, why not create it (again).
Did you follow the steps that I set out above?
You can ring me on 0428 695454 over the next half hour or tomorrow.
John L G
Does it appear on your Chart of Accounts? If not, why not create it (again).
Did you follow the steps that I set out above?
You can ring me on 0428 695454 over the next half hour or tomorrow.
John L G
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450 Points
Thanks for all your help tonight John. We have clearly discovered a small bug in the way Reckon behaves but with your expert help and an hour of your time we beat it! Truly appreciate your help here, if I can ever reciprocate please reach out Warm regards
Sylvia
Sylvia
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25,076 Points
Really pleased that we could solve a big riddle Sylvia. Best wishes.
John L G
John L G
