Payment Summary

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  • Updated 1 year ago
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Hi. I need some assistance please. If I want to E-mail or print an Employees payment summary, it gives me the error message "No employees have been paid. You must first enter paychecks or year-to-date information in order to process Payment Summary. It was working previously and suddenly not anymore.  Please assist.
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Maryna Scheffer

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Posted 1 year ago

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Maryna Scheffer

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I use accounts Hosted
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Luke, Technical Support Team Leader

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Hi Maryna,

Thank you for your query.

One thing to check is to ensure that inside the employee's record that their preferred send form method is either set to 'Email' or 'Both'.

To check this go inside the employee's record > Address and Contact tab > Preferred Send Form Method.

Once that has been checked and you still cannot email payment summaries, please do the following:
1. Go into one employee's paycheque that falls in the financial year you're trying to email payment summaries for
2. Click 'Paycheque Detail'
3. Select 'Unlock Net Pay'
4. Change their super item to a different super item, then change it back to the original super item.
5. Select 'Lock Net Pay'
6. Click OK
7. Click Yes if another message pops up about the period being locked
8. Click Save & Close
9. Click Yes
10. Click Yes
11. Click Yes if another message pops up about the period being locked

Once the above has been completed, please try emailing the payment summaries again.

Luke.
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Maryna Scheffer

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Hi

The Super change worked, thank you