Payment summary wrong in STP app

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  • Updated 1 month ago
I am using latest version of STP app and just realised that the payment summary is wrong. Employee paid monthly but looks like the app thinks paid fortnightly as income basically doubled.
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Andrea

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  • frustrated & confused

Posted 1 month ago

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Rav, Community Manager

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Hi Andrea,
Have there been any submissions in your list that have returned an error? 
Is the balance sitting on the ATO's end also incorrect or is that ok? (You can view this in the ATO Business Portal or employee's MyGov accounts)

Did you enter any YTD balance into the app during setup of the employees?
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Andrea

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Hi Rav
No there haven’t been any errors and no I did not enter any YTD balance. The summary in the business portal is correct. The summary in the app is double what it should be though!
Thanks
Andrea