Payment Summaries Problem
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Tania Marie Hoffmann
Member Posts: 2 ✭
I did the free upgrade to Reckon Accounts 2014 that was emailed by Reckon and now my payments summaries are not working. It states that "No employees paid in the given year". When I load up my backup copy done prior to installing update the payment summaries work. Any ideas !!!
2
Comments
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Hi Tania
Can you check this first.- Employees > Process Payment Summaries > ATO Magnetic Media (this shows everyone irrespective of print/email preference)
- Check 2013/14 is selected as financial year at top left of payment summaries window (i suspect this is your issue - the new version may be defaulting to 14/15)
Graham Boast
Reckon Accredited Consultant
graham@reckonhelp.com.au
www.reckonhelp.com.au/remotesupport
Graham Boast | 0409 317366 | graham@reckonhelp.com.au
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Thanks heaps Graham your a legend - I can see the payment summaries under the ATO Magnetic Media (still can't under Select Payments Summaries to Print) but at least I have something to give our two employees. I would still like to try and sort out the problem and interested if it is happening to anyone else.0
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Tania, check "preferred send form method" setting in Reckon under each employee in "personal info" & "address and contact" this needs to be "Both" for them to show up in the print summary.1
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