Paypal bank feed not working anymore

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
Paypal feed has been working fine for the last 8 months or so, but for the last 2 weeks I have not received any data.
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stuart

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Posted 4 weeks ago

  • 1
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Scott, Employee

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28/03/2018

Hi Stuart,

Thank you for raising this issue.

I am able to reproduce this issue and I have informed the Reckon One team to look into this.


Regards,
Scott.
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stuart

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Cheers mate.
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Scott, Employee

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11/04/2018

Hi Stuart,

This issue is should now be resolved for any new invoice payments via PayPal. 


Regards,
Scott.
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stuart

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Thankyou Scott,

How do i manually reconcile payments for the last few weeks?

Cheers Stuart
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Scott, Employee

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My suggestion would be to log into your PayPal account & view your statement to identify any past payments that weren't entered in Reckon One.

For each of these occurrences, enter a receipt in Reckon One against the applicable invoice.

Here is an example receipt


1. Set the applicable transaction date as per your PayPal statement.
2. Set the bank account as the PayPal account available in your book.
3. If you have a transaction reference then use this in the reference field.
4. Tick the option 'Use transaction total'
5. The 'Allocate' tab in the receipt uses the gross payment amount against the applicable invoice line
6. The 'New' tab in the receipt uses the fee account that you nominated in Reckon One (check the PayPal setting within Reckon One to know which account this is). The fee is entered as a negative amount. 
7. The receipt total will be the difference between the gross & the fee.
8. Once you have entered these receipts, you can reconcile the PayPal account as you normally would in Reckon One.


Regards,
Scott.